Part-Time Associate Tech Support Analyst - LAN/WAN

1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities. Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery.

Required Qualifications

• High School diploma or equivalent
• 1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities
• Experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies  

Preferred Qualifications

• CCNA, CCENT, CCNP, Network+ certifications
•  Experience supporting IP office telephone systems.
•  Experience working with trap receivers and tracing tools.
• Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)
•  Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery

Publix Technology