Information Technology Services (ITS) at the MCCCD is looking for a Part-Time Support Specialist for the Academic Technology Services team. This position provides customer support for a variety of technologies and offered services, performs basic system and account configuration tasks, coordinates work with other teams, and completes operational tasks such as meeting minutes and reporting.
The ideal candidate is someone who has a customer service focus and enjoys interacting with customers on a regular basis through phone, email, chat, and/or virtual meetings. This person should also have an interest in technology support with a high aptitude for learning and supporting new web-based technologies, detail oriented, and excellent verbal and written communication skills.
Essential Functions
50%
- Triages and responds to technical support requests
- Works with customers to troubleshoot and resolve issues, process requests, and escalate issues to senior administrators when necessary
- Performs basic system and account configuration tasks in support of requests
20%
- Performs administrative tasks such as electronically organizing files in Google Drive, answering phones or returning phone calls, scheduling/coordinating meetings, taking and preparing meeting minutes, compiling action items for review, summarizing activities/changes, and preparing correspondence
- Coordinates departmental projects, activities and events
- Attends training on various systems and applications
- Acts as liaison with other administrators, directors/managers, District Office and Colleges
20%
- Coordinates and provides reporting for various applications when requested, including application-based reporting for Academic Technology supported systems as well as utilizing current ITS reporting software
10%
- Plans and coordinates various activities with internal stakeholder groups
- Performs other related duties as assigned