Parkway Service Manager I

Majority of the time spent using independent judgment in making employment-related business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engaged in resolving Partner-related matters. Knowledge/Skills/Abilities: Demonstrated proficiency with operating internal and external software systems at an advanced level not limited to: creating spreadsheets, graphs and charts and preparing presentations - Required.

Job Description: Job Summary: The Parkway Service Manager I is responsible for maintaining service operations and ensuring consistent and excellent customer service standards. Additionally, they are accountable for high quality service operations at competitive costs to the customers while maintaining sufficient profit margins and the Parkway Systems brand.

Key Responsibilities & Essential Functions:

• Provides Partners technical training, coaching, certification and developmental opportunities
• Provides daily supervision and support for an assigned group of hourly Partners. Maintains an environment within the facility where Partners trust and respect their Leader and work together as a team to accomplish goals and objectives.
• Provides performance feedback to Partners through fair and consistent application of policies and procedures
• Supports a Positive Partner Relations environment by assisting Partners resolve their concerns
• Ensures Partner compliance with facility & process safety requirements
• Initiates job requisition, sources and interviews candidates
• Reviews and assigns work as needed
• Assists in establishing and monitoring work standards
• Creates and executes the Partner's work schedule to ensure product meets customer demand in an effective and efficient manner
• Notifies Partners of daily shift operational goals and gains their commitment
• Stays abreast of the movement of equipment & product & makes adjustments to achieve targeted delivery and or equipment slotting schedules
• Responds to customer inquiries through research and makes necessary corrections
• Builds relationships and works closely with customers, Partners and Leaders
• Monitors productivity and throughput against goals and takes appropriate action to meet goals
• Reviews daily work volume and balances staffing levels and overtime as necessary
• Tracks damage to equipment and facility and takes appropriate action to control costs
• Maintains a clean, safe, well organized, and pest free facility
• Identifies, addresses, and resolves sanitation, maintenance and safety issues
• Ensures that all assets and equipment are maintained in a clean and operational condition
• Majority of the time spent using independent judgment in making employment-related business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engaged in resolving Partner-related matters.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

• 5+ years Related industry experience - Required
• Experience in process improvement initiatives using Business Excellence - Required

Knowledge/Skills/Abilities:

• Demonstrated proficiency with operating internal and external software systems at an advanced level not limited to: creating spreadsheets, graphs and charts and preparing presentations - Required
• Possesses personal leadership skills - Required
• Strong multi-tasking and attention to detail skills required - Required
• Strong written and verbal communication skills; demonstrated experience with presentations to superiors, peers and subordinates - Required
• Strong analytical & influencing skills - Required
• Strong negotiation and influencing skills - Required
• Knowledge of financial reports respective to one functional area - Required
• Strong knowledge and compliance in related areas: industry, OSHA, advanced DOT, EEOC, EPA and state Employment Laws - Required
• Strong knowledge of HEB Guideline and Procedures - Required

Education:

• Bachelor’s Degree - Preferred

Licenses/Certifications:

Physical Demands & Working Conditions:

• Function in a fast-paced, retail, shop, and office environment
• Travel by car or airplane with overnight stays
• Sit for an extended period of time
• Lift 20 lbs. or more on an occasional basis
• Must be able to work sitting, standing, stooping, bending,
• Work flexible and/or rotating schedules, including overnights, weekends, and holidays

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 4/1/2017