Parking Operations Manager

Overview

The Parking Operations Manager oversees daily shift operations from open to close, ensuring smooth, guest-focused service and safe, efficient valet experience. Core responsibilities include staffing oversight, lot and lane monitoring, guest relations, and real-time problem resolution. The role blends floor presence with administrative accountability — managing ticket, key, and car reconciliation, coordinating with the client on operational needs, and closing each shift with payroll review, reporting, and incident documentation. The ideal candidate leads by example; coaches staff in the moment and keeps operations running without disruption.

Pay: $72,000- $80,000 per year

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

Benefits: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit  

Recruiting Flyer - Staff & Mgmt

Responsibilities

Operations

• Oversee all daily parking and valet operations, ensuring efficiency, safety, and service quality
• Monitor traffic patterns and adjust staffing and lane management for peak and off-peak periods
• Conduct lot inspections and recommend layout, flow, and equipment improvements
• Ensure compliance with company policies, safety standards, and client requirements
• Maintain cleanliness, signage, and uniform standards across the operation

People Management

• Recruit, hire, and onboard qualified candidates to maintain appropriate staffing levels
• Build and distribute employee schedules aligned with operational needs
• Deliver coaching, performance reviews, and driving evaluations per company policy
• Administer disciplinary actions and terminations as needed
• Motivate and develop the team to consistently deliver exceptional service

Financial Oversight

• Manage schedules to control labor costs within budgetary guidelines
• Process and reconcile ticket, key, and car counts
• Oversee ordering and replenishment of supplies, uniforms, and signage
• Track operational expenses and recommend efficiency improvements

Client Relations

• Serve as the primary on-site contact for the client
• Communicate anticipated high-volume periods and coordinate staffing and logistics accordingly
• Investigate and resolve guest complaints; document and report outcomes to the client
• Provide operational updates and recommendations as needed

Qualifications

Required Qualifications

• Minimum 5 years of experience in retail parking operations, including garage or lot management
• Demonstrated experience managing employees — hiring, scheduling, performance management, and development
• Proven ability to manage fast-paced, multi-task operations
• Strong communication and interpersonal skills with guests, staff, and clients
• Experience implementing and enforcing operational policies and procedures
• Background preparing or maintaining an operational budget
• Valid driver's license with clean MVR; able to operate standard and automatic vehicles
• High school diploma or equivalent
• Must pass pre-employment background check and drug screening
• Must be 18+ and authorized to work in the United States

Preferred Qualifications

• Valet operations experience strongly preferred
• Proficiency in Excel for reporting, scheduling, and budget tracking
• Familiarity with parking management technology and equipment (pay stations, gate systems, PARCS software)
• Experience with basic parking equipment maintenance and troubleshooting

Physical Requirements

• Ability to stand continuously and perform all job functions for a full shift
• Must be able to lift, push, or pull up to 50 lbs with reasonable accommodation
• Full range of motion required including standing, bending, stooping, kneeling, reaching, and climbing
• Must be able to work outdoors in varying weather conditions for extended periods