Paratransit Quality Control Supervisor

About the Position

First Student is seeking a dependable, organized, and hands-on Paratransit Quality Control Supervisor to lead our Quality Control shift team. This role is responsible for supervising daily QC operations, supporting team performance, verifying fleet readiness, and helping ensure that paratransit vehicles are accounted for, inspected, positioned, and ready to support service.

The ideal candidate is a strong shift leader who can keep the team focused, resolve issues quickly, communicate clearly with operations and maintenance leadership, and make sure daily tasks are completed accurately and on time.

Pay Rate: $22.00/hr

What You’ll Do

As a Paratransit Quality Control Supervisor, you will oversee the daily workflow of the QC team and help keep paratransit operations moving efficiently. Key responsibilities include:

• Supervise, coach, and support Quality Control staff during assigned shifts
• Train new QC team members on daily procedures, expectations, safety practices, and workflow standards
• Assign shift responsibilities and ensure all required QC tasks are completed fully and accurately
• Monitor team productivity, efficiency, attendance, and overall shift performance
• Support employee retention by helping resolve conflicts, answering questions, and escalating concerns when needed
• Verify fleet inventory according to shift requirements
• Ensure the location is aware of vehicle whereabouts and that fleet status is accurately communicated
• Oversee vehicle staging, repositioning, and readiness activities as needed
• Communicate with operations, dispatch, maintenance, and management regarding vehicle status, delays, concerns, or workflow issues
• Help identify process gaps and recommend improvements to improve team performance and daily efficiency
• Maintain a safe, organized, and professional work environment
• Perform additional duties as assigned by management

What We’re Looking For

We are looking for someone who takes ownership, leads by example, and understands the importance of accuracy in a fast-moving transportation environment.

Successful candidates will bring:

• Prior supervisory, lead, dispatch, fleet, transportation, maintenance, logistics, or operations experience preferred
• Experience training, coaching, or assigning work to employees preferred
• Strong communication and problem-solving skills
• Ability to stay organized while managing multiple shift priorities
• Ability to work well with drivers, dispatchers, maintenance staff, QC employees, and management
• Strong attention to detail, especially when tracking vehicles, fleet status, and shift completion
• Ability to resolve basic employee concerns and escalate issues appropriately
• Dependability, accountability, and a team-first approach
• Basic computer, reporting, or inventory tracking skills preferred
• Must be able to follow company policies, safety procedures, and operational standards

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Why Join First Student?

At First Student, our teams play a critical role in helping transportation operations run safely, efficiently, and reliably. As a Paratransit Quality Control Supervisor, you will be part of the leadership team that supports vehicle readiness, employee performance, and daily service execution.

This is a strong opportunity for someone with hands-on transportation or fleet experience who is ready to take the next step into a leadership role.

Physical Requirements and Working Conditions

This position may require standing, walking, bending, reaching, and moving throughout the yard, shop, or operations area during a shift. The role may involve working both indoors and outdoors in various weather conditions. Candidates must be able to safely perform job duties in an active transportation environment and follow all company safety policies.

Disclaimer

Nothing in this job advertisement restricts management’s right to assign or reassign duties and responsibilities to this position at any time. This description reflects management’s assignment of essential functions and does not prescribe or restrict the tasks that may be assigned.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.