Paratransit Operations Manager

Knowledge and Experience:

• Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L.  Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction.
• Bachelor’s Degree preferable or any combination of education and experience.
• Minimum four (4) years of operations experience in a public transportation environment.
• Experience in operations, CDL Preferred
• Comprehensive knowledge of public management and organization theories, principles, practices and techniques.
• Ability to understand sound fiscal financial principles.
• Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation.
• Ability to administer a Drug and Alcohol program.
• Must be familiar with Worker's Compensation Law.
• Computer literate and data driven.
• Ability to communicate effectively with state and local government.
• Ability to manage cost control and financial/budget experience.
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
• Ability to work positively and effectively with all levels of the transit and customer organizations
• Positive labor relation skills and knowledge; including administration of employee discipline and labor grievances.
• Experience with fixed route, commuter service and paratransit scheduling software, run-cutting, and maintenance software desirable.
• Must pass a pre-employment drug test and background check.

Skills:

• Good judgement skills, with the ability to prioritize issues and situations by order of importance
• Must possess good English communication skills both verbal and written.
• Must be able to communicate successfully with a variety of disciplines and levels, both internal and external, and manage multiple lines of communication
• Ability to question dispatchers and operators in a manner to obtain the information needed to determine an appropriate course of action.
• Ability to keep calm under pressure and provide assistance to dispatchers and operators as needed
• Ability to perform Crisis Management
• Must be comfortable reading maps and providing clear directions
• Must be organized, detailed oriented and have the ability to multitask in a fast paced environment.
• Ability to maintain a high level of professionalism with internal and external callers to establish a positive rapport with operators and callers
• Ability to maintain confidentiality
• Must be flexible when it comes to company scheduling needs
• Empowered to make operational decisions in critical situations such as vehicle accidents and client incidents.

Core Competencies/Responsibilities:

• Supervises day-to-day Paratransit operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments.
• Ensures safety practices and applicable regulations are obeyed by all employees.
• Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
• Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances.
• Coordinates the scheduling for operators, dispatchers and supervisors in the operations department.
• Understands, interprets, and applies related laws, rules, regulations, policies, procedures, and labor/management agreements.
• Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility.
• Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances.
• Supports Safety Department in the management of injury and collision claims.
• Sets accurate schedules for routes.
• Minimizes route drive times and mileage while adhering to contractual and regulatory mandates.
• Provides accurate and timely operational and financial reporting as requested by management.
• Ensures purchases follow company processes and policies.
• Analyzes situations, identifies problems, implements solutions, and evaluates outcomes.
• Prepares reports and correspondence.
• Interacts with the union representing the employees with the goal of positive interaction.
• Monitors Paratransit operations and coordinates the delivery of service with the Assistant General Manager.
• Ensure that service to the public remains on schedule and professional.
• Ensure that the Road Traffic Safety Management System (RTSMS) conforms to the requirements;
• Ensure that the RTSMS processes are delivering their intended outputs;
• Report to management on the performance of the RTSMS and on opportunities for improvement and on the need for change or innovation;
• Ensure the promotion of customer focus throughout the organization;
• Ensure the integrity of the RTSMS is maintained, when any changes to RTSMS are planned and implemented
• Other duties as assigned.

Additional Statements: 

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. 
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact 

  KTA-HR@keolisna.com

  . Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. 
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

INDHP