Paraprofessional

Provide one-on-one support to help youth and adults with behavioral health needs develop independence, practice IADLs, and maintain stability in the community. Demonstrated competence in communication, person-centered practices, crisis prevention, professionalism, cultural awareness, and community inclusion.

Reports To: Qualified Professional (QP)


Work Setting: Client home & community


Role Overview


Provide one-on-one support to help youth and adults with behavioral health needs develop independence, practice IADLs, and maintain stability in the community. All services follow the Person-Centered Plan (PCP/ISP).


Core Responsibilities


Direct Support

• Teach and assist with IADLs (budgeting, meals, shopping, organizing, communication, etc.)
  
  
• Support housing, employment readiness, education, transportation, and community engagement.
  
  
• Model positive communication, social skills, coping skills, and problem-solving.
  
  
• Help clients identify goals and create action steps.
  
  
• Assist with overcoming barriers and using community resources.
  
  

Service Delivery

• Provide interventions face-to-face or through telehealth as outlined in the PCP/ISP.
  
  
• Practice skills in real-life environments (stores, banks, interviews).
  
  
• Support safe transportation as allowed by policy.
  
  
• Respond appropriately to behavioral challenges within role.
  
  

Documentation

• Document interventions, duration, effectiveness, and required details each day.
  
  
• Maintain accurate time records.
  
  
• Participate in PCP/ISP meetings, supervision, and staffing as needed.
  
  

Qualifications

• 18+ and able to read, write, and follow directions.
  
  
• High School diploma/GED.
  
  
• Clean NC HCP Registry and OIG list.
  
  
• Background and reference checks required.
  
  
• Prefer experience with I/DD, MH, TBI, or community support.
  
  
• Valid driver’s license/insurance if transporting clients.
  
  
• Flexible schedule, including evenings/weekends if required by PCP.
  
  

Required Training


Within 90 Days

• CHC orientation
  
  
• CPR/First Aid
  
  
• Bloodborne Pathogens
  
  
• Confidentiality, HIPAA, Client Rights
  
  
• ITS service definition & agency policies
  
  
• 20 hours of required MH/SED/SPMI/Recovery training (may be waived with proof from last 24 months)
  
  

Ongoing

• 10 hours CEU annually
  
  
• Monthly QP supervision
  
  
• Annual refresher trainings
  
  

Performance Expectations


(Target: 85% compliance & engagement)

• Timely, accurate documentation
  
  
• Active participation in supervision and trainings
  
  
• Positive client and team feedback
  
  
• Demonstrated competence in communication, person-centered practices, crisis prevention, professionalism, cultural awareness, and community inclusion
  
  

Physical & Work Requirements

• Work in homes and community (travel required)
  
  
• Able to walk, stand, assist clients, and lift 25 lbs
  
  
• May include evenings/weekends