Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Medical Assistants (MAs) areintegral to delivering safe, seamless, and outcome-driven clinical experiences. You support clients andpractitioners across hormone optimization, medical weight loss, recovery services, body sculpting, andaesthetics.Role Overview:The Medical Assistant (MA) supports clinical operations end-to-end: preparing clients and rooms, capturing vitalsand histories, assisting with procedures, documenting services, and educating clients on pre- and post-care. Youwill own clinical readiness, documentation accuracy, and client safety while collaborating with Health Coaches,Nurse Practitioners, Aestheticians, and the Medical Director to drive exceptional member outcomes andretention.Key Responsibilities:1) Clinical Intake & ReadinessPerform client intake: verify identity, review medical history, allergies, medications, and consent; capture vitals(BP, HR, SpO, temperature, height, weight) and reason for visit. Prepare rooms, instruments, and supplies basedon the service (BHRT pellets, GLP-1 injections, IV/IM therapy, aesthetics). Ensure all equipment is clean,calibrated, and in working order prior to client arrival.SMART Goal: 100% of booked clinical sessions start on time with room readiness confirmed; intake completedand vitals recorded for 100% of clients.2) Procedure Assistance & Specimen HandlingAssist practitioners with BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM therapy, blood draws,and aesthetic procedures under supervision. Perform phlebotomy where permitted; label, store, and ship labsper protocol; follow sharps, biohazard, and chain-of- custody standards.SMART Goal: 0 procedural safety incidents; 100% blood draw labeling accuracy; 100% adherence to biohazardand sharps protocols.3) Medication Support & Refills Under licensed supervision, support medication administration, priorauthorizations, and refill requests. Educate clients on timing, dosage, interactions, and post-care instructions;document medication teaching and client understanding.SMART Goal: 100% medication education documented; 0 deviations from supervision/authorization policies.SEROTONIN CENTERS · CONFIDENTIAL Look Better
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- Function Better 14) Documentation & EMR AccuracyMaintain complete, audit-ready records in Zenoti (EMR) for all clinical encounters: vitals, services rendered, lotnumbers, consent forms, photos, pre-/post-instructions, and follow-up tasks. Use standardized templates andcodes for consistency.SMART Goal: 100% encounters documented within 4 hours; 0 charting compliance violations; quarterly auditaccuracy 98%.5) Client Education & CommunicationDeliver clear, empathetic education on procedures, medications, supplements, and recovery. Conduct postprocedure follow-ups via app/phone; escalate concerns. Reinforce health coach plans and promote adherence toprograms in the Serotonin Coach app.SMART Goal: Respond to 95% client messages within 24 hours; post-procedure follow-up documented for 100%of applicable services.6) Inventory, Equipment & Facility StandardsMonitor inventory (medications, Consumables, disposables); perform cycle counts; place orders or prepareorders for GM to prevent stockouts. Maintain equipment logs and preventive maintenance; uphold infectioncontrol and room turnover standards to keep the center clean, safe, and welcoming.SMART Goal: 0 stockouts; monthly equipment logs 100% complete; room turnover within 10 minutes for 90% ofsessions.7) Cross-Functional Collaboration & EventsPartner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans. Support localevents and outreach (open houses, talks, grassroots activations) by providing clinical readiness, education, andbooking follow-up consultations.SMART Goal: 4 events/month; 15 qualified leads/event; 50% of event leads booked within 3 days. 8) Sales &Service KnowledgeComplete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health,Aesthetics, IV, HBOT, Red Light). Demonstrate consultative communication—ask to understand, avoid data dumps—and reinforce membership value.SMART Goal: 90% on quarterly knowledge checks; center NPS 90.9) Safety & ComplianceAdhere to HIPAA, OSHA, and biohazard standards; follow sharps disposal, infection control, and emergencyprotocols. Complete annual safety refreshers and drills; participate in mock audits to ensure readiness.SMART Goal: 0 compliance violations; 100% completion of safety training annually.10) Team Operations & Continuous ImprovementAttend daily huddles; review Trackers. Support GM with accurate, timely reporting; capture client feedback andimplement improvements; complete Compliance training in SeroConnect (internal LMS) and all role-basedmeetings.SMART Goal: 95% attendance at huddles/meetings; review daily tracker updates.Core KPIs & TargetsClinical Start-Time Accuracy: 95% sessions start on timeDocumentation Accuracy (Quarterly Audit): 98%Bloodwork Labeling Accuracy: 100%Post-Procedure Follow-up Completion: 100% applicable servicesCenter NPS: 90Event Support: 4 events/month; 15 qualified leads/event; 50% booked within 3 daysQualificationsCertified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus.2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody. Meticulousdocumentation, organization, and follow-through; calm under pressure.Empathetic communicator with strong client education skills and consultative mindset.Tech Stack & ToolsZenoti — POS, scheduling, documentation, billing.GHL — CRM.Serotonin Coach app — program delivery, messaging, habit tracking.InBody — body composition analysis and progress tracking.Center trackers and whiteboard — daily goals, MTD Goal vs. Actual.Email/Teams — internal communication and meetings.Safety & ComplianceStrict HIPAA adherence and secure handling of PHI.Sharps, biohazard, infection control, and emergency protocols maintained at all times.Why Join Serotonin CentersJoin a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make ameasurable impact on client health and well-being while advancing your clinical skills and career.Apply Today