Paralegal/Legal Operations Specialist

Hours:

40

Schedule:

This position is hybrid and remote eligible for up to 40% of the time. The office location for this position is at ESL Corporate Headquarters in Rochester, NY. Hours are Monday - Friday 8:00 a.m. - 5:00 p.m. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

Starting Pay: $34.85 per hour

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose:

The Paralegal / Legal Operations Specialist supports the Legal Department by managing legal intake, contract operations, matter tracking, bankruptcy support, credit reporting support, litigation/foreclosure coordination, and legal process improvements. This role is designed to strengthen the department's operational control environment, improve attorney leverage, and ensure that legal workflows, playbooks, records, and escalation processes are consistently maintained.

Accountabilities:

• Support litigation, foreclosure, LPS, REO, and related legal operations matters, including intake, monitoring, file organization, status tracking, and coordination with internal stakeholders or outside counsel
• Provide support for the Bankruptcy Specialist, including court mail processing, Chapter 7 and Chapter 13 matter support, secured-loan tracking, dismissal tracking, outside counsel coordination, and bankruptcy-related documentation
• Assist with routine legal research and responses to on-call business questions, including initial issue spotting, information gathering, routing, tracking, and preparation of proposed responses for attorney review where appropriate
• Identify process improvement opportunities and support implementation of automation, workflow, and technology-based efficiencies. Prepare routine legal operations reports, dashboards, summaries, and status updates. Maintain procedures, workflow documentation, playbooks, checklists, and process maps for repeatable legal operations work
• Support contract operations, including intake review, routing support, lower-risk contract triage support, exception tracking, records support, and escalation to attorneys when legal judgment is required
• Provide backup support for credit reporting matters, including tracking, documentation, reporting, and support for dispute-related follow-up

Qualifications:

• Associate degree in Legal, Business Administration, or similar field or 2 years of equivalent experience
• In addition, a minimum of 3 years of paralegal, legal operations, or comparable experience in a financial institution, law firm, corporate legal department, or highly regulated environment
• Strong organizational, tracking, and follow-up skills
• Ability to manage multiple requests, deadlines, and stakeholders
• Familiarity with contracts, litigation support, bankruptcy, credit reporting, or financial-services operations preferred
• Comfort working with legal intake systems, matter management tools, document repositories, contract workflows, spreadsheets, and reporting tools
• Strong judgment and ability to distinguish routine operational matters from issues requiring attorney escalation
• Excellent written and verbal communication skills
• High attention to detail and commitment to accurate records, documentation, and process consistency
• Demonstrates alignment with ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper

Preferred Qualifications:

• Bachelors degree in Legal, Business Administration, or similar field
• At least 5 years of paralegal, legal operations, or comparable experience in a financial institution, law firm, corporate legal department, or highly regulated environment

We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

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