PAP Technician

General Expectations

• Regular, reliable, and predictable on-site attendance
• Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care.
• Develop and maintain technical/working knowledge of current PAP products and services offered by ProTech, and all applicable governmental regulations.

Duties and responsibilities

• Process PAP paperwork daily according to ProTech policies and procedures.
• Educate patients on the proper use and care of PAP equipment, including providing mask fit education through mannequin-based demonstrations rather than direct patient fitting. Perform preventive maintenance on PAP equipment and enter into Brightree according to ProTech Medical policies and procedures.
• Perform preventive maintenance on PAP equipment and enter into Brightree according to ProTech policies and procedures.
• Assist in resolving patient equipment problems.
• Process all CPAP/BiPAP equipment returns according to ProTech policies and procedures.
• Educate patients on PAP supplies and replacements guidelines.
• Document all information necessary to ensure reimbursement for all appropriate equipment, products, and services.
• Maintain PAP inventory for the designated branch and conduct monthly inventory counts according to ProTech policies and procedures.
• Collect co-insurance payments due and arrange patient payment plans according to ProTech policies and procedures.
• Schedule patients for PAP setups, new PAP supply, mask fittings/exchanges, etc. according to ProTech policies and procedures.
• Assist walk-in patients with troubleshooting equipment, downloads, mask issues, pressure changes, general questions, etc.
• Location coverage including, but not limited to, manage phone systems, assisting patients with order questions or needs, and assisting with intake process.
• Responsible to generate, review, and submit inventory reports for efficient overall company operation.
• All other duties as assigned.