Panel Quality Assistant (82869)

The purpose of this position is to support providers and patients to ensure patients are receiving the highest quality of care. Primary job duty is quality reporting, patient outreach, and care team collaboration. This position will work with administration, providers, nursing, and patients, and is highly linked to quality, independent work. The Panel Quality Assistant is an extension of the primary care team and helps identify patients in need of preventive and chronic disease management services. This role reviews reports, works with the care team to address opportunities, and provides patient outreach.

The Panel Quality Assistant has contact with patients, providers, nursing, support staff, and administration. Effective interpersonal and communication skills are essential for this position. The Panel Assistant must be able to follow instructions of licensed personnel and work cooperatively with others, exercise initiative, and judgement.

Responsibilities include, but are not limited to:

• Recommends, documents, and executes standard protocols for closing gaps in preventive and chronic disease management services on behalf of practices.
• Accesses practice medical record, health plan and physician organization registries for the sole purpose of identifying patient level gaps in care.
• Accesses practice EHRs to identify patients that have appointments scheduled, have been or need to be seen for care gap closure.
• Prepares reports to provide lists of open gaps and patients that are due for services.
• Communicates with practice office managers and other staff on how to increase quality scores with better documentation and gap closure.
• Assists IT and health plans with audits by accessing practices EHR's and/or reaching out to practices for proper documentation.
• Assist in creating policies, protocols, and workflows to implement quality work into care teams.
• Provide education on reports and workflows to providers and support staff to implement gap closures within the care teams.

Shifts

80 Hours Biweekly, Day Shifts, Monday to Friday.

Compensation

Hourly wage range: $38.93 - $49.84. Please note that final compensation will be determined based on experience, qualifications and internal equity considerations.

Benefit Offerings

Lake Region Healthcare is pleased to offer a comprehensive benefit program designed to meet your unique needs. This includes medical and dental coverage; HSA, FSA and 401k plans; EAP, life and disability coverage; voluntary accident, critical illness and hospital indemnity coverage; pet insurance, ID theft protection and legal services. For eligible new employees, the effective date of coverage for most plans is the first of the month, following a 30-day waiting period.

EEOC

Lake Region Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.