PALS Project Manager

Project Manager (PALS Systems)
Hybrid (Onsite 3 days/wk)

Description:
Diversified Systems is searching for a PALS Project Manager comprehensively supports all facets of overseeing the specifications and requirements of the PALS Systems contract. This role ensures the vendor meets all contractual, technical, operational, and compliance obligations. The PALS Project Manager will coordinate between internal stakeholders and the vendor and provide oversight of ongoing system operations, enhancements, releases, testing, and review cycles while maintaining strong communication channels. Familiarity with resource management, conservation, and outdoor recreation is preferred.

Responsibilities:

• Serves as the primary point of contact for the vendor and manages all contractual obligations.
• Acts as a key liaison between the departments and the PALS platform vendor to communicate requirements, surface issues, and coordinate enhancements.
• Leads weekly, monthly, and annual vendor performance meetings and special project meetings.
• Ensures deliverables meet quality expectations, timelines, and contract terms.
• Maintains documentation of contract amendments, renewals, and change orders.
• Conducts annual vendor background check reviews and compliance verification.
• Monitors and reports on Service Level Agreement (SLA) performance, identifying trends and escalating issues as needed.
• Tracks system uptime, downtime, incidents, failures, and root cause analyses.
• Reviews and validates System and Organization Controls (SOC) reports, Disaster Recovery (DR) test results, and other vendor provided compliance artifacts.
• Coordinates DR test planning, execution, and validation.
• Oversees the change request process, including scoping, prioritization, approvals, and hours tracking.
• Drives planning and delivery of system enhancements and new functionality.
• Maintains the change request hours budget and provides regular updates to leadership.
• Manages blackout dates, release schedules, and impact assessments.
• Conducts lessons-learned session after projects to identify recommendations for improvement.
• Plans and coordinates User Acceptance Testing (UAT) activities with internal teams and the vendor.
• Ensures successful production deployments and validates post-release system performance.
• Facilitates load testing and accessibility testing to meet state and federal compliance requirements.
• Ensures the system and vendor activities adhere to accessibility requirements (such as WCAG/Section 508).
• Monitors compliance with security standards and audit requirements.
• Maintains documentation, risk logs, and operational procedures.
• Coordinates with security, legal, and compliance teams to ensure projects adhere to applicable laws, regulations, and policies.
• Supports audits and reviews related to project activities and system changes.
• Demonstrates exceptional communication skills, providing clear, concise, and actionable information to both technical and nontechnical stakeholders.
• Fosters a team-oriented environment and builds collaborative relationships with vendor, agency teams, and leadership by exercising open communication, shared goals, and problem-solving skills.
• Maintains a proactive, solutions-oriented mindset when addressing issues, risks, or system challenges.
• Exhibits strong organizational skills and the ability to manage multiple competing priorities.
• Leads meetings effectively, ensuring discussions stay on track and that action items, owners, and deadlines are clearly defined, documented, and communicated.
• Fosters a team-oriented environment by encouraging open communication, shared goals, and collaborative problem solving.

Requirements:

• PMP Certification required.
• 10 years of experience managing IT vendors and complex systems required.
• Strong understanding of SLAs, contract management, and IT governance required.
• Knowledge of system testing practices (UAT, load testing, DR testing) required.
• Familiarity with accessibility compliance standards required.
• Excellent communication, coordination, meeting facilitation, and problem-solving skills required.
• Ability to manage multiple priorities and maintain strong relationships with vendors and stakeholders required.

 
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.