Paige Datacom Customer Service Specialist - Remote - Eastern / Central Time Zone

GCG

Olympia, WA(remote)

Apply

JOB DETAILS

SALARY

$65,000–$73,000 Per Year

SKILLS

Americans with Disabilities Act (ADA), Business Support, Business-to-Business (B2B), Cadence, Communication Skills, Computer Networks, Cross-Functional, Customer Conversion, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, DNA, Detail Oriented, Develop and Maintain Customers, Distribution Services, Diversity, ERP (Enterprise Resource Planning), Inside Sales, Interviewing Skills, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Management, Order Processing, Partner Sales, Physical Demands, Pricing, Problem Solving Skills, Product Pricing, Purchasing/Procurement, Record Keeping, Sales, Sales Management, Sales Support, Startup, Technical Support, Time Management, Work From Home

LOCATION

Olympia, WA

POSTED

9 days ago

**Overview** Paige Datacom (https://paigedatacom.com/) , a GCG Company, is seeking a Customer Service Specialist to support our growing customer base across the utility scale solar market. This is a mid-level role for a customer support professional who brings prior experience navigating quoting, order management, and cross-functional coordination in a B2B environment. As our Customer Service Specialist, you'll play a critical part in delivering a responsive, accurate, and dependable customer experience by supporting quoting, order entry, and ongoing customer communication. If you thrive in a fast-paced, detail-oriented environment, enjoy serving as a trusted point of contact for customers and internal sales partners, and take pride in keeping the quote-to-order process running smoothly, this role offers the opportunity to make a meaningful impact while continuing to deepen your product and industry expertise. **This role offers a remote work arrangement however working business hours of either the Eastern or Central Time Zone are required with a strong preference for Central Time Zone working hours.** **What You'll Do** **Customer & Sales Support** + Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns + Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution + Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays **Quoting & Order Management** + Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information + Follow up on quotes and open opportunities to address outstanding questions and support conversion + Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams + Set up new customer accounts in internal systems to support efficient quoting and order processing **Issue Resolution & Coordination** + Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues + Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed + Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships **What You'll Bring** + 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment + Working knowledge of quote-to-order and order management processes + Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting + Strong attention to detail and commitment to accuracy + Proficiency with CRM, ERP, and internal communication tools + Working knowledge of Microsoft Office (Outlook, Word, Excel) + Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners **What We Offer** + **Competitive salary ranging from $65,000 to $73,000, dependent on relevant experience; eligibility for a performance-based bonus** + **Comprehensive Health Coverage** : Multiple medical plan options (CDHP and PPO) to get you the coverage you need + **Robust Financial Security** : Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans + **Generous Time Off** : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs + **Wellness & Support Programs** : Employee Assistance Program (EAP), wellness incentives, and telehealth access + **Extras That Matter** : Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind + **An employee-centric company** that values and truly appreciates our most important asset: You! **Our Use of AI in Recruiting** At GCG, we use AI technology to assist with our interviews by automating note-taking, allowing our hiring teams to focus fully on the conversation. This technology supports efficiency and accuracy in capturing candidate insights during interviews but is not used to evaluate resumes. All resume reviews and candidate assessments are conducted directly by our corporate recruiting team and hiring managers to ensure a thoughtful, human-centered approach. GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **About GCG** At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve. _GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._ _These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person._ **Job Locations** _US-Remote_ **ID** _2026-2149_ **Category** _Customer Service/Support_ **Position Type** _Regular Full-Time_

About the Company

GCG

INDUSTRY

Other/Not Classified