Packaged Gases Inside Sales Representative -MAINE

JOB SUMMARY

Telephone based sales position focused on existing accounts to reduce churn and grow market share by adding additional products to the account

Essential Functions

Essential Function

• Proactive Account Touchpoints & Relationship Management
• Maintain regular contact with existing customers to reinforce relationships, address service concerns early, and build trust.
• Serve as the primary point of contact to strengthen loyalty and ensure customers feel valued.
• Drive Box 2 Growth via Cross-Sell/Up-Sell Strategies
• Analyze purchase history and ask discovery-based questions to uncover gaps in current buying patterns.
• Actively promote complementary products (e.g., safety supplies, welding accessories, tools) to increase share-of-wallet within existing accounts.
• Secure Long-Term Commitments through PSAs (Product Sales Agreements)
• Introduce and negotiate PSAs with customers as a tool to lock in pricing, improve forecasting, and solidify long-term relationships.
• Use PSAs to reduce churn risk by making competitors' entry more difficult and reinforcing service consistency.
• Monitor Usage Trends & Contract Compliance
• Review order frequency, spend patterns, and delivery consistency to identify potential churn risks.
• Escalate signs of declining volume, competitor encroachment, or pricing concerns to leadership or field teams for intervention.
• Efficient Quoting, Order Support, and CRM Documentation
• Provide timely quotes, process reorders, and ensure seamless customer service across transactions.
• Maintain detailed records of interactions, opportunities, and objections in the CRM to support team visibility and pipeline tracking.
• Coordinates customer training.
• Enters new customer data and other sales data for current customers into computer database.
• Develops and maintains relationships with purchasing contacts.
• Investigates and resolves customer problems with welding processes, equipment and deliveries.

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards