| Location | Bangor, ME |
JOB SUMMARY - Packaged Gases ISR
Essential Functions
Proactive Account Touchpoints & Relationship Management
Maintain regular contact with existing customers to reinforce relationships, address service concerns early, and build trust.
Serve as the primary point of contact to strengthen loyalty and ensure customers feel valued.
Drive Box 2 Growth via Cross-Sell/Up-Sell Strategies
Analyze purchase history and ask discovery-based questions to uncover gaps in current buying patterns.
Actively promote complementary products (e.g., safety supplies, welding accessories, tools) to increase share-of-wallet within existing accounts.
Secure Long-Term Commitments through PSAs (Product Sales Agreements)
Introduce and negotiate PSAs with customers as a tool to lock in pricing, improve forecasting, and solidify long-term relationships.
Use PSAs to reduce churn risk by making competitors' entry more difficult and reinforcing service consistency.
Monitor Usage Trends & Contract Compliance
Review order frequency, spend patterns, and delivery consistency to identify potential churn risks.
Escalate signs of declining volume, competitor encroachment, or pricing concerns to leadership or field teams for intervention.
Efficient Quoting, Order Support, and CRM Documentation
Provide timely quotes, process reorders, and ensure seamless customer service across transactions.
Maintain detailed records of interactions, opportunities, and objections in the CRM to support team visibility and pipeline tracking.
Coordinates customer training.
Enters new customer data and other sales data for current customers into computer database.
Develops and maintains relationships with purchasing contacts.
Investigates and resolves customer problems with welding processes, equipment and deliveries.
Daily attendance
Complies with all policies and standards
QUALIFICATIONS
Work Experience
1-3 years Preferred
Knowledge, Skills and Abilities
Education: - 2-5+ years- experience in Industrial Sales preferably Gases/Medical Gases/Propane and Welding supply sales. A proven track record in sales and account management and development. Profit and loss analysis on proposed sales orders and understanding of profit margins. Experience making sales presentations and demonstrations.
PHYSICAL DEMANDS/WORKING CONDITIONS
Stationary Position - Occasionally
Move/Traverse - Rarely
Stationary Position/Seated - Occasionally
Transport/Lifting - Rarely
Transport/Carrying - Rarely
Ascend/Descend - Occasionally
Position Self/Stooping - Occasionally
Reaching- Occasionally
Communicate/Talking - Constantly
Communicate/Hearing- Constantly
Repetitive Motions- Frequently
Travel Requirements - If needed
The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability