Packaged Gases Customer Service Representative

JOB SUMMARY

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service

Essential Functions

Essential Function

1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.

2. Provides quotes or completes the sale, if campaign appropriate to directly gain new business.

3. Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.

4. Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.

5. Manages requests for products, price and technical information.

6. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.

7. Maintains showroom cleanliness by procedures set forth by management.

8. Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.

9. Tracks result of outbound campaign efforts.

10. Backs up inbound customer service, as needed.

11. Comply with all DOT and OSHA regulations.

12. Ensure all safety rules are strictly observed.

13. Perform other projects and duties as assigned.

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Education

Education Level

Education Details

Req/

Pref

Associate''s Degree

Bachelor''s Degree

Work Experience

Experience

Experience Details

Required/

Preferred

1-3 years

4-6 years

7-9 years

Knowledge, Skills and Abilities

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customer relationships
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn MTG's business/product types/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).

Licenses and Certifications

Licenses/Certifications

Licenses/Certification Details

Time Frame

Required/

Preferred

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical Demands Category:

Prolonged standing, walking short distances, using hands to handle, control of objects or tools, supplies, operate a computer, keyboard and mouse, reaching items on a counter, taking on the phone calls.

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Stationary Position

Move/Traverse

Stationary Position/Seated

Transport/Lifting

Transport/Carrying

Exerting Force/Pushing

Exerting Force/Pulling

Ascend/Descend

Balancing

Position Self/Stooping

Position Self/Kneeling

Position Self/Crouching

Position Self/Crawling

Reaching

Handling

Grasping

Feeling

Communicate/Talking

Communicate/Hearing

Repetitive Motions

Coordination

Travel Requirements

Estimated Amount

Brief Description

Mental Demands

Working Conditions

N/A

Rarely

Occasionally

Frequently

Constantly

Indoor Retail-store Environment with controlled temperature, cylinders gases yard moderate noise level, computer screen exposure.

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability