Overview At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a part-time Package Investigations Specialist, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving. This position is located on-site in our Wausau, Wisconsin office. Scheduling: Hours are available between 9am-6pm Monday-Friday. You will set your own availability for scheduling with a minimum of 8 hours per week required. Compensation: $16.00 / hour Next available start date: Monday, May 4th Training: You would attend 3 weeks of Customer Care Training (which may fall outside of your regularly scheduled hours) in addition to one week of in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers! Flexibility and work/life balance The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off Responsibilities Providing superior customer service regarding questions or concerns around delivery-related issues and providing reasonable resolutions, keeping the company's best interest in mind Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed Efficiently entering customer information and call notes into the order management system Accurately completing appropriate follow up actions for order and service resolution Sending customer notifications and follow up emails regarding delivery investigations Assisting with contact center phone call volume as needed Qualifications Proficient computer navigation skills including ability to multi-task Positive attitude Written and oral communication skills, including professionalism while speaking with internal & external customers Previous customer service experience is strongly preferred #LI-AF1 Benefits 30-50% employee discount Casual dress code - Wear your sneakers to work! Opportunities for advancement Learning and development opportunities Stock purchase plan Education reimbursement program Employee Resource Groups Employee referral bonus program Recognition and appreciation initiatives