Package Concierge

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Plano, TX. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Availability: Full-time

Position Requirements

• Excellent verbal and written communication skills
  
• Excellent problem-solving skills
  
• Takes pride and ownership in the position and property
  
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
  
• Have at least two years of hospitality experience
  
• Possess amazing interpersonal skills and exceptional guest service abilities
  
• Be organized, proactive, productive and self-motivated showing a positive attitude
  
• Maintain a neat and professionally well-groomed appearance
  
• Think clearly, quickly and efficiently and make concise decisions even under pressure
  

Main Responsibilities

• Greet and direct residents and visitors
  
• Acknowledge all residents, visitors and vendors at all times
  
• Greet future residents and create a memorable first impression
  
• Check-in future residents and scan their ID’s prior to their scheduled tours
  
• Accurately log resident packages
  
• Notify residents when they have a package
  
• Perform package inventory audits
  
• Door-to-door Package Delivery
  
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation
  
• Cultivate and retain cohesive relationships with residents, guests and the onsite team
  
• Professional telephone etiquette and message delivery
  
• Monitor lobby and package room, and maintain organization and cleanliness
  
• Assist in the scheduling and completion of all amenities’ requests including residents’ move-ins, pet walking, dry-cleaning pick-ups and drop-offs, grocery and package delivery, housekeeping, etc.
  
• Ability to maintain confidentiality
  
• Walk the premises to ensure the highest standards are being met
  
• Perform all other duties as assigned by onsite management
  

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.