Highlights
As a Customer Service Engineer, you will be responsible for: Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities. Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.
Numbers & Facts
| Location | Los Angeles, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $35–$40 Per Hour |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Pace Specialist
Location(s): Los Angeles, CA
(Remote)
Travel Requirements
- Candidate will need to travel as needed.
- Travel will involve traveling to certain locations for training sessions.
Required Experience
- Associate degree, or college, or military experience in a related technical field.
- Strong technical/electrical background required.
- Biomedical, med tech, or similar hands on technical experience is a plus.
- Open to:
- Entry level candidates with technical training
- Candidates transitioning from the military
- Minimum level: Foundation-level technical education or equivalent hands on training.
Top 5 Must Have Skills
- Strong customer communication skills; ability to interact directly with clients.
- Technical acumen — ability to understand software, support peers, and troubleshoot.
- Ability to repair/diagnose equipment and perform technical issue resolution.
- Team-oriented mindset; works well with cross functional teams.
- Ability to lead training on software updates for peer groups.
Nice to Have Skills
- Imaging service experience (military or private sector).
- Experience working in biomedical or hospital environments.
Additional Notes
- Role involves training peers across approx. 100 training sessions, each 2 days long.
- Individual trainer is expected to deliver 15–20 sessions.
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:
- Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities.
- As a subject matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
- After the full launch of the PACE software, you will play a key role in the hyper care phase for 30 to 90 days, depending on the speed and success of the transition.
- Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.
A customer service engineer has the following skills and responsibilities:
- You will be servicing Imaging Equipment in the assigned metro area, Level could be adjusted based on prior experience.
- You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies organizations’ imaging equipment at customer sites.
- You are the "Face of organization" to the customer.
- You support a variety of diagnostic imaging equipment.
- You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
- You report to the Regional Service Manager at Company's Medical Solutions as a CSE.
Work Hours
- 08:00 – 05:00 during the first year.
- After FTE conversion, the shift may change to later hours, including potential shift differentials.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI