Highlights
As a Customer Service Engineer, you will be responsible for: Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities. Job Title: Pace Specialist Location: Los Angeles, CA 90048 Duration: 12 Months Job Type: Temporary Assignment Work Type: Remote Shift: 8:00 AM - 5:00 PM Job Description: This is a role well suited to an ambitious professional, looking for the next step in their career.
Numbers & Facts
| Location | Los Angeles, CA (Remote) |
| Industry | Computer/IT Services |
| Salary | $35–$40 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.
Job Title: Pace Specialist
Location: Los Angeles, CA 90048
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Shift: 8:00 AM - 5:00 PM
Job Description:
- This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:
- Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities.
- As a subject matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
- After the full launch of the PACE software, you will play a key role in the hyper care phase for 30 to 90 days, depending on the speed and success of the transition.
- Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.
- A customer service engineer has the following skills and responsibilities:
- You will be servicing Imaging Equipment in the assigned metro area, Level could be adjusted based on prior experience.
- You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Clients' imaging equipment at customer sites.
- You are the "Face of Clients" to the customer.
- You support a variety of diagnostic imaging equipment.
- You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
- You report to the Regional Service Manager at Clients Medical Solutions as a CSE.
Required Experience:
- Associate degree, or college, or military experience in a related technical field.
- Strong technical/electrical background required.
- Biomedical, med tech, or similar hands on technical experience is a plus.
- Open to:
- Entry level candidates with technical training
- Candidates transitioning from the military
- Minimum level: Foundation-level technical education or equivalent hands on training.
Top 5 Must Have Skills:
- Strong customer communication skills; ability to interact directly with clients.
- Technical acumen - ability to understand software, support peers, and troubleshoot.
- Ability to repair/diagnose equipment and perform technical issue resolution.
- Team-oriented mindset; works well with cross functional teams.
- Ability to lead training on software updates for peer groups.
Nice to Have Skills:
- Imaging service experience (military or private sector).
- Experience working in biomedical or hospital environments.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.