PACE IT Manager

About the Role

The PACE IT Manager is responsible for overseeing all aspects of the organization’s information technology infrastructure, including the cloud-based electronic health record (EHR) system, network systems, digital telephony, and end-user support.

This role ensures the reliable, secure, and efficient operation of all IT systems to support clinical, operational, compliance, and administrative functions. The IT Manager plays a critical role in enabling high-quality, coordinated care delivery while maintaining regulatory compliance and system interoperability.

Pre-Opening Responsibilities

• Complete training to become a super user of the PACE EHR/IT system.
• Utilize vendor sandbox environments to gain deep system knowledge across all features and workflows.
• Develop a strong understanding of the PACE model of care.
• Collaborate with vendors and leadership to customize, test, troubleshoot, and optimize the EHR/IT system.
• Design and implement workflows, processes, and system integrations aligned with program operations.
• Support the development and integration of policies, procedures, documentation, and operational tools within the IT ecosystem.
• Coordinate procurement, setup, and installation of IT infrastructure and equipment.
• Plan and oversee IT infrastructure layout, including wiring, network access, and power requirements.
• Prepare IT systems and infrastructure for state readiness reviews and program launch.
• Train and onboard staff on EHR/IT systems prior to program opening.
• Support development of a compliant, user-friendly website and digital platforms.
• Build and manage an internal intranet using SharePoint, including document libraries, workflows, and communication tools.

• Manage and maintain IT infrastructure, including servers, networks, devices, and software applications.
• Administer and support the EHR system, ensuring optimal performance and user adoption.
• Ensure data security and integrity through firewalls, antivirus systems, access controls, and backups.
• Maintain compliance with all applicable regulations, including HIPAA and CMS/DHCS requirements.
• Provide timely technical support to on-site and remote staff.
• Lead IT projects, including upgrades, implementations, and system enhancements.
• Develop and manage the annual IT budget, including vendor and procurement strategy.
• Collaborate with interdisciplinary teams to identify and implement technology solutions that improve care and efficiency.
• Manage third-party vendor relationships and service agreements.
• Maintain and enhance external website and digital platforms to meet regulatory and operational needs.
• Oversee SharePoint intranet, including content management, workflows, and collaboration tools.
• Implement cybersecurity best practices, including risk assessments, encryption, MFA, incident response, and disaster recovery planning.
• Lead ongoing EHR/IT training programs for staff in collaboration with vendors and leadership.
• Evaluate and implement emerging technologies, including AI tools, to improve system performance and care delivery.
• Support integration of referral systems and external data sources into the IT infrastructure.

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

• 3–5 years of IT management experience.
• Experience in a healthcare setting required; PACE or similar long-term care model preferred.

Knowledge

• Network administration (LAN, WAN, VPN).
• Healthcare compliance standards, including HIPAA.
• Electronic Health Record (EHR) systems.
• Microsoft Office Suite and enterprise IT systems.
• Telecommunications and end-user device management.

Skills

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to translate technical concepts for non-technical stakeholders.
• Strong leadership and project management capabilities.
• High attention to detail and ability to manage multiple priorities.

Attributes

• Proactive, self-motivated, and solution-oriented.
• Collaborative team player with strong interpersonal skills.
• Passionate about leveraging technology to improve care outcomes and operational efficiency.
• Committed to person-centered care and continuous improvement.

• Competitive salary range (based on experience).
• Performance-based bonus opportunities.
• Comprehensive benefits package, which may include:
  • Medical, dental, and vision insurance
  • Life and disability coverage
  • Paid time off and holidays
  • Retirement plan with employer contribution
  • Professional development and growth opportunities
  • Additional wellness and workplace perks