PA BERKS COUNTY-EARN Program Specialist

Job Description:

Salary: $45,000

Essential Functions:

• Develop and maintain relationships with new, existing, and prospective employers throughout the service area.
• Conduct individualized assessments to identify participants' employment, family, educational, and personal development needs.
• Assist with participant enrollment and ensure all required documentation and assessments are completed accurately and in a timely manner.
• Build professional one-on-one relationships with participants to identify and reduce barriers to employment and self-sufficiency.
• Provide ongoing case management, follow-up, coaching, and retention services.
• Initiate reemployment strategies for participants who experience job loss to minimize employment gaps and maintain program engagement.
• Ensure participants follow through with planned activities as outlined by program requirements and Individual Employment Plans (IEPs).
• Review participant qualifications and match candidates with appropriate employment opportunities.
• Assist participants with resume development, interview preparation, and job search activities.
• Conduct mock interviews and provide employment readiness coaching.
• Support hiring events, recruitment efforts, and employer outreach initiatives.
• Assist with the delivery of job readiness workshops, career development activities, and employability training.
• Encourage participant accountability and active participation in program activities.
• Support curriculum-related activities, portfolio development, interview preparation, and workforce readiness instruction.
• Complete all required documentation accurately and within established timelines.
• Enter and maintain accurate participant information in all required databases and reporting systems.
• Review participant files for completeness, accuracy, and compliance.
• Assist with file scanning, document management, weekly time and attendance, audits, data reconciliation, and quality control activities.
• Collaborate with internal staff to coordinate participant services and address emergent needs.
• Maintain flexibility in work assignments and provide support across program functions as operational needs require.
• Perform other duties and special projects as assigned.

Qualifications:

Education and Experience

• Associate degree in Human Services, Social Work, Education, Business, Workforce Development, or a related field required; Bachelor's degree preferred.
• Equivalent combinations of education and experience may be considered.
• Valid driver's license and reliable transportation may be required.

Knowledge, Skills, and Abilities

• Strong understanding of workforce development, employment services, adult learning, and case management principles.
• Excellent organizational and time management skills.
• Ability to work in a fast-paced environment.
• Strong interpersonal, communication, and customer service skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to maintain accurate records and documentation.
• Proficiency with Microsoft Office and data management systems.
• Commitment to diversity, equity, inclusion, and cultural competence.

Core Competencies

• Participant-Centered Service
• Employment and Career Development
• Adaptability and Flexibility
• Customer Service Excellence
• Communication
• Cultural Competence
• Documentation and Compliance
• Problem Solving
• Organization and Attention to Detail
• Teamwork and Collaboration
• Accountability and Results Orientation

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.