| Location | Issaquah, WA, 98027, USA (Remote) |
| Salary | $75,000–$115,000 Per Year |
Experienced Insurance Professional Ready for a Leadership Opportunity?
The MacVicar Allstate Insurance Agency is seeking an experienced, motivated Licensed Insurance Service Team Lead to lead and develop our customer service team in Issaquah, WA.
We welcome experienced insurance professionals from Allstate, State Farm, Farmers, American Family, and other captive insurance agencies.
This is a hands-on leadership opportunity for someone who excels at client service, enjoys coaching others, and understands how strong customer relationships drive retention and agency growth.
This is NOT an entry-level or remote position.
Compensation & Benefits
Estimated Total Annual Compensation: $75,000$110,000, including:
$60,000 Annual Base Salary
Commission opportunities
Performance bonuses and additional incentives
Career advancement and leadership growth opportunities
Paid Time Off (PTO)
Health, Dental, and Vision Insurance
Retirement Plan
Professional development and ongoing training
Supportive, team-oriented work environment
Total annual earnings are estimated based on base salary, commissions, bonuses, and individual performance.
Who Will Succeed Here?
You may be a great fit if you're currently a Senior Insurance CSR, Licensed Insurance Professional, Service Manager, Office Manager, or Team Lead with captive agency experience and are ready to take the next step in your career.
We're looking for a leader who can lead by example, develop people, improve performance, and help grow a successful insurance agency.
If you're an experienced insurance professional who enjoys helping clients, developing teams, and taking ownership of results, we encourage you to apply!
Salary Range: $75000.00 - $115000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Supportive and Fun Team Environment
Responsibilities
Lead, coach, train, and support our insurance service team
Provide hands-on assistance with client service and complex customer situations
Establish clear expectations for service quality, productivity, and follow-up
Monitor team performance and identify coaching opportunities
Drive client retention, cross-selling, and account rounding
Support employee onboarding, training, and professional development
Improve service processes, team efficiency, and overall performance
Partner with agency leadership to achieve service and growth goals
Foster a positive, collaborative, and accountable team environment
Qualified candidates MUST have:
Minimum 2 years of experience working in a captive insurance agency (Allstate, State Farm, Farmers, American Family, or similar)
Current, active Property & Casualty insurance license
Strong personal lines insurance and customer service experience
Previous experience leading, coaching, training, or mentoring team members
Solid understanding of customer retention, cross-selling, and account management
Ability to monitor performance metrics, coach team members, and drive results
Excellent communication, organization, and problem-solving skills
Strong work ethic, accountability, and a positive leadership approach
Ability to work full-time, in person, in Issaquah, WA
Life & Health licensing is a plus.