Overprovision Representative

861268, No, 5770, 2337, 1, 0.0, 0.0, 02-Sep-2026, Overprovision Representative, Full-Time, Overpayment (Refund) Representative, Remote, United States,

Make an impact behind the scenes by helping ensure accurate payment processing and exceptional financial integrity in healthcare. As an Overpayment Representative, you'll play an important role in researching, reviewing, and resolving credit balances, refunds, payment discrepancies, and related account activity for TeamHealth's emergency medicine business line.

What You'll Do

In this role, you'll investigate account balances, support the refund process, and help maintain accurate patient and payer records. You'll work closely with insurance carriers, guarantors, and internal teams to resolve payment-related issues while ensuring compliance with established policies and procedures.

Key Responsibilities

• Review and process credit balances, refund requests, recoupments, payment research, and unidentified payments
• Research and determine refund eligibility for Medicare, Medicaid, commercial insurance, federal programs, and patient accounts
• Gather and prepare documentation to support refund approval requests
• Communicate with insurance carriers and guarantors regarding account balances, payment research, offsets, and related inquiries
• Process payment transfers and account adjustments as needed
• Research canceled checks and payment activity to ensure accurate account posting
• Retrieve and process returned and non-sufficient funds (NSF) payments
• Identify and report recurring account or payment processing issues
• Maintain knowledge of applicable systems, workflows, and procedures
• Escalate unusual or complex situations to senior team members or leadership for guidance

What Makes You Successful

• Strong attention to detail and commitment to accuracy
• Ability to investigate, analyze, and resolve payment-related issues
• Effective written and verbal communication skills
• Strong organizational and time management abilities
• Ability to work independently while collaborating with team members
• Customer-focused mindset with a commitment to quality service

You Bring

• High school diploma or equivalent
• Knowledge of the IDX posting process
• Medical billing experience preferred
• Understanding of payment refunds and credit balance resolution
• Ability to read and interpret insurance explanations of benefits (EOBs)
• Accurate 10-key data entry skills
• Strong attention to detail and accuracy

Why TeamHealth

At TeamHealth, you'll join a culture built around collaboration, innovation, and purpose. TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together.

TeamHealth has been recognized as one of the "165 Top Places to Work in Healthcare" for 2026 by Becker's Hospital Review. TeamHealth has also been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025.

We continue to grow across the U.S. from our clinicians to corporate employees.

Join Us!

If you enjoy solving problems, working with financial and billing data, and contributing to operational excellence in healthcare, we'd love to hear from you. Join TeamHealth and help support the processes that enable exceptional patient care.

What We Offer

• Opportunities for career growth and professional development
• An inclusive culture where everyone feels valued, respected, and empowered to belong
• Comprehensive medical, dental, and vision coverage beginning the first of the month following 30 days of employment
• 401(k) plan with discretionary company match for eligible employees
• Generous paid time off to support work-life balance for eligible employees
• Eight paid company holidays each year
• Company-provided equipment for eligible remote positions