Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.
- Conduct routine patrols of guest floors, public areas, back-of-house spaces, parking areas, entrances, exits, and surrounding property during overnight hours
- Monitor hotel activity and respond appropriately to security concerns, emergencies, disturbances, alarms, and suspicious activity
- Provide professional guest assistance and support during overnight operations
- Respond promptly to medical incidents, guest concerns, safety hazards, and emergency situations
- Complete detailed incident reports, daily activity logs, and required documentation accurately and professionally
- Monitor surveillance systems, fire/life safety systems, and access control systems as assigned
- Assist with enforcing hotel policies and maintaining a secure environment for guests and employees
- Must be available and willing to work overnight shifts, including weekends and holidays, as required by hotel operations.
- Ability to remain alert, attentive, and professional throughout an overnight shift.
- Ability to work independently and exercise sound judgment during overnight hours, when staffing levels may be reduced.
- Coordinate with overnight hotel leadership and emergency responders when necessary
- Support emergency procedures including evacuations, fire response, and safety protocols
- Perform key audits, door checks, and perimeter inspections as required
- Maintain confidentiality and professionalism while handling sensitive or high-pressure situations
- Promote a welcoming and service-oriented atmosphere while maintaining security awareness
- Participate in departmental meetings, training programs, and safety drills as assigned
- Minimum of 1 year of previous security, law enforcement, military, hospitality security, or related experience preferred; luxury hotel or hospitality security experience strongly preferred.
- Previous overnight hotel or hospitality security experience preferred.
- Ability to remain calm, professional, and solution-oriented under pressure, particularly during emergencies or stressful situations.
- Strong observation, critical-thinking, problem-solving, reasoning, and conflict-resolution skills.
- Excellent interpersonal, verbal, and written communication skills, with strong attention to accurate and timely documentation.
- Strong guest service orientation with the ability to balance security responsibilities with a welcoming and professional guest experience.
- Ability to exercise sound judgment, maintain discretion, and protect confidential guest and hotel information at all times.
- Ability to prioritize and manage multiple, competing responsibilities while maintaining attention to safety, security, and guest service.
- Ability to work independently with minimal supervision, particularly during overnight hours.
- Basic computer proficiency and ability to accurately complete security reports, logs, incident documentation, and other required records.
- Professional appearance, demeanor, and conduct required at all times.
- Availability to work overnight shifts is a required condition of the position, including weekends, holidays, and extended or adjusted shifts as operationally needed.
- Ability to remain alert, attentive, and effective throughout an overnight shift.
- Ability to walk, stand, or sit for extended periods of time and regularly walk or descend stairs throughout the shift.
- Ability to work in various weather conditions, including hot and cold temperatures, rain, and other outdoor conditions as required by the position.
- Ability to safely carry, lift, push, or otherwise move emergency equipment and other items weighing up to 50 pounds occasionally, and/or exert up to 25 pounds of force occasionally as required to perform essential job duties.
- Ability to carry and operate fire extinguishers and other emergency equipment as required.
- CPR, AED, and First Aid certifications are an asset.
- Must meet all applicable Louisiana licensing and certification requirements for security personnel, if required for the position.
- High school diploma or equivalent preferred.
- Must be legally authorized to work in the United States.
All your information will be kept confidential according to EEO guidelines.