Overnight Residences Security & Concierge

SECURITY DUTIES

• Adhere and enforce security policy and procedures and Four Seasons safety guidelines.
• Respond promptly to all type of emergencies.
• Taking a lead on any security and safety issue occurring in the building.
• Completing detailed incidents reports
• Completing detailed injury reports for residences employee , residents and visitors .
• Investigate and document all property damage that occurs in and around the property perimeter.
• Investigate and document resident vehicle damage .
• Completing the daily log for the upcoming shift .
• Patrolling the residences entire buildings using the Tour Guard Patrol tool .
• Have professional communication when utilizing a two-way radio.
• Flexible and able to work any shift, Mid shifts, 7 days a week, and within all 24 hours in a day, including weekends and holidays
• Related duties and special projects as assigned.

CONCIERGE DUTIES

• Handles all resident interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services, a la carte requests, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices .
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates the retrieval of residents vehicles.
• Manages and provides access to the building(s) and units with all vendor/contractor/residents service providers and visitors, based on advanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and residents service providers . Controls entry doors and elevator/lift access.
• Updates homeowner profiles with any relevant information
• Utilizes a variety of software programs to accurately input special arrangements ( i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing
• Monitors the fire alarm panel; responds to any emergency situation , such as providing access to emergency personnel - fire department, ambulance, etc.
• Coordinates the booking of the service elevators/lifts and loading dock/bay for move-in or move-out
• Complies with all Four Seasons guidelines, policies and procedures
• Works harmoniously and professionally with co-workers and leaders

ADDITIONAL RESPONSIBILITIES

• Pool general maintenance as instructed and trained.
• Ability to complete effectively daily mechanical equipment inspections and identify issues, report and take the necessary action to address problems found .
• Acts as the security/engineering Supervisor on duty in the building and forms part of the Emergency Response team.
• Assists Public Area Attendants with responsibilities and duties in their absence or due to heavy volume periods .
• Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times .
• Perform other tasks or projects as assigned by the Director of Residences , Residences Manager, or Security Manager.
• Assist the Residents with parking and retrieving their vehicles , delivering or retrieving deliveries/luggage, and additional doorman tasks when needed .

QUALIFICATIONS

• Must have a minimum of two years in security fields, preferably in the hospitality .
• Must have a valid California driver's license Must possess a current CPR/AED and First Aid certification required .
• High School diploma or equivalent.
• Knowledge of safety practices in the work place is preferred.
• Good verbal and written communication skills required .
• Computer skills including typing/word processing experience and the ability to write clear and factual reports.
• Must be able to communicate with a diverse team of employees and homeowners.
• Must be able to work with minimal supervision and be pro-active in their approach to problem resolution.
• Well-groomed professional appearance and demeanor.

PHYSICAL DEMANDS

• Must be able to work while standing or walking for the majority of the shift .
• Must be able to lift 20-pounds regularly.
• Must meet the physical standards deemed necessary to perform the essential duties of the job duty.