Our associates celebrate lives. We celebrate our associates.
Pre-Arrangement Advisors are responsible for generating sales thru company-provided leads from multiple channels. Our primary focus is in-person meetings with families and preplanning seminars regarding prearranging. We also have the ability to sell remotely when necessary, and the Company will provide necessary telecommunication platforms to the Pre-Arrangement Advisors.
JOB RESPONSIBILITIES
+ Convert Company provided leads into sales.
+ Maintain a network of customers from Company provided leads.
+ Builds and maintains a network of sources from which to identify new sales leads.
+ Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
+ Demonstrates the functions and utility of products or services to customers based on their needs.
+ Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
+ Daily use of SalesForce or applicable CRM system.
+ Attend daily/ weekly/monthly calls, training, call blocks, floor time in the office or home.
+ Report daily, weekly, monthly sales and appointments to Sales Manager
+ Comply with industry compliance during the entire sales process
+ Other responsibilities as assigned.
MINIMUMRequirements
Education
+ High school diploma or Equivalent
Certification/License
+ Appropriate Funeral Director License in Specific States Only
+ First 30 days of employment complete PAA Curriculum Certification Dignity University
Experience
+ 2-5 years of Business to Consumer, Inside Homes/Remote Sales experience (preferred but not required)
+ 1-2 years of industry experience (preferred but not required)
+ 3-5 years in transferable experience
Knowledge, Skills and Abilities
+ Exceptional level of professionalism
+ Strong telephone, interpersonal and communications skills
+ High level of compassion and integrity
+ Strong “one call/visit close” ability
+ Must be able to multi task, set priorities and manage appointments
+ Experience with in-home and/or seminar based sales preferred
+ Proficient computer skills required, with experience working on a tablet preferred
+ Independent, self-reliant, and self-motivated
+ Excellent Customer Service Skills.
+ Conveys information clearly and concisely in written and spoken communication
+ Resolves problems and provides solutions to customers in a timely manner
+ Time management and organizational skills
+ Entry level Microsoft Office Suite (Word, Excel, Outlook)
+ Reliable transportation
+ Own a Cellphone
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
+ Work indoors and outdoors during all seasons and weather conditions
+ Limited amount of local and/or multiple location traveling
+ Traveling to customer’s homes and local Business
+ Business casual attire is required when in contact with customers.
Work Postures
+ Frequent, continuous periods of time standing
+ Sitting continuously for many hours per day
+ May required climbing stairs to access buildings frequently
Physical Demands
+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, IPads, and phone usage
+ Move, push and pull up to 25 lbs.
+ Driving to and from appointments
Work Hours
+ This outside sales position may require varied work hours depending on customer needs.
+ Travel locally with the distance varying depending on the market.
Postal Code: 48302
Category (Portal Searching): Sales
Job Location: US-MI - Bloomfield Hills
Job Profile ID: N00118
Time Type: Full time
Location Name: National Cremation Society - Detroit