Department: Practice Ops
Reports To: Outreach Services Manager
Job Family: Allied Behavioral Health
FLSA Status: Non-Exempt
EEO Classification: Service workers
Supervisor: No
Leadership Level: Individual Contributor
Job Function: Essential On-Site
Provider Category: OCS
Overview
The Mobile Driver/Outreach Worker supports the delivery of mobile clinical and outreach services to individuals experiencing homelessness. This role is responsible for safely operating the mobile clinic and assisting with day-to-day field operations, while also engaging clients in outreach settings and helping connect them to care and services. The Mobile Driver/Outreach Worker plays a key role in maintaining efficient workflow, supporting the clinical team, and ensuring a consistent and welcoming presence in the community.
Key Role Responsibilities
- Safely operate and transport the mobile clinic to scheduled service locations; perform basic vehicle checks and report maintenance concerns as needed
- Assist with mobile clinic setup and breakdown, including equipment, supplies, and site readiness
- Support client flow on the mobile clinic and in outreach settings, including registration, EVS verification, patient check-ins/check-outs, referral processing, service coordination, documentation support, and other administrative duties related to outreach and clinical operations.
- Conduct outreach in community settings (e.g., encampments, shelters, meal programs) to engage individuals and provide information about available services
- Distribute basic needs items and resource materials in alignment with program guidelines (e.g., hygiene kits, food, clothing, water)
- Provide basic client support and linkage to care, including referrals and follow-up coordination as directed by the care team
- Accurately document outreach encounters, services provided, and client interactions in HMIS (Homeless Management Information System), AthenaOne and other required systems in a timely manner
- Enter and maintain required HMIS data elements (e.g., demographics, service connections, referrals, and engagement activities) in alignment with program and grant requirements
- Assist in tracking and re-engaging clients who have disengaged from care, including documenting outreach efforts in HMIS
- Collaborate with clinical and outreach staff to ensure smooth daily operations and continuity of care
- Maintain awareness of surroundings and support a safe environment for staff and clients in field settings
- Adhere to all organizational policies and regulatory requirements, including HIPAA, OSHA, infection control standards, and mobile clinic protocols
- Support proper handling, transport, and storage of vaccines and other temperature-sensitive medications in accordance with cold chain requirements, including ensuring timely transfer to appropriate refrigeration units and immediately reporting any temperature excursions
- Support Environment of Care (EOC) standards by maintaining a clean, organized, and safe mobile clinic environment
Key Agency Responsibilities
In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
- Models and reinforces the Health Care for the Homeless "core values" of dignity, authenticity, hope, justice, passion and balance
- Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of HCH
- Performs other duties on an as-needed basis
- Protects our client's personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations.
Knowledge, Experience, and Skills
Formal Education and Training
- High school diploma, GED or equivalent required
- Associate's degree in Human Services preferred
- Valid driver's license with clean driving record required personal reliable transportation highly preferred.
Experience
- At least 2 years of experience reaching out to vulnerable individuals who are often the most difficult to serve
- At least 1 year of experience in connecting individuals to essential services including healthcare, mental health, and addiction services
Skills
- Ability to relate effectively to homeless individuals who are at high risk for HIV and other communicable diseases.
- Knowledge of Baltimore City community resources for addiction, social services and mental health
- Well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
- Able to work as part of an interdisciplinary team
- Able to take initiative and problem solve
- Able to work with ill, disabled, emotionally upset, and sometimes hostile clients
- Able to provide outreach services via walking, car, or mass transit