Outreach Specialist I

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as our Outreach Specialist I, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

You will:

• Contact patients through our internal calling system to schedule mammograms and other imaging exams.
• Educate patients about the importance of early cancer detection through regular screening exams.
• Utilize scripts and handle objections to successfully schedule appointments.
• Identify patient needs and offer appropriate service solutions and support.
• Manage a high volume of calls efficiently and professionally.
• Ensure accurate appointment scheduling, rescheduling, cancellations, and updates in the RIS system.

If You Are:

• Be able to work in a quiet, uninterrupted space free from outside noise.
• Have access to high-speed internet.
• Hold a high school diploma and have at least 1 year of medical or radiology office experience (or relevant medical training/education).
• Demonstrate excellent customer service, communication, and attention to detail.
• Be capable of multi-tasking and prioritizing in a fast-paced environment.
• Show passion for patient care with sound judgment and professionalism.
• Possess knowledge of medical terminology

Ideal Candidate will possess:

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.