Outreach Manager
Job Overview
Community Liaison (Bilingual – Spanish/English)
Company: MGA Homecare
Location: Colorado (Loveland, Denver, Colorado Springs, Pueblo)
Reports To: Business Development (BD) Leader
Position Summary
The Community Liaison is a bilingual (Spanish/English) team member who helps families navigate the full range of services offered by MGA Homecare. This person serves as a trusted point of contact for families, providing compassionate support, connecting them with resources, and coordinating with our Colorado offices to make sure each family’s needs are met.
Key Responsibilities
- Family Meetings: Meet with families to introduce and explain MGA Homecare services, both in person and remotely, as directed by the BD Leader.
- Customer Service and Family Support: Serve as the main point of contact for families regarding their clinical care needs. This includes helping families understand and apply for programs that allow them to become paid caregivers for their children.
- Community Resource Connection: Build and maintain relationships with community organizations and resources that can support families’ healthcare needs, and refer families as appropriate.
- Care Coordination: Attend office meetings in Colorado to coordinate care and share updates on family needs and cases.
- Multi-Office Collaboration: Work closely with staff at all Colorado offices, including Loveland, Denver, Colorado Springs, and Pueblo, to ensure consistent, timely service for families.
Qualifications
- Fluent in both Spanish and English (speaking, reading, and writing)
- Strong customer service and communication skills
- Compassionate, patient, and culturally sensitive approach when working with families
- Ability to travel between Colorado offices and meet with families in person
- Comfortable using phone, video, and other remote communication tools
- Strong organizational skills and ability to manage multiple family needs at once
- Ability to work independently and as part of a team
Preferred
- Experience in home care, healthcare, social services, or community outreach
- Familiarity with Colorado Medicaid and caregiver programs
- Knowledge of local community resources
- Base salary of $65,000-75,000
- Auto/Cell Allowance
- Competitive Bonus Plan
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Additional Job Description Information
EEO Statement:
MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.