Outreach Coordinator

Outreach Coordinators advise, educate, consult, and support potential students in achieving their professional and personal goals by enrolling in one of our higher education programs. Student leads are provided. They are monitored on things such as the quality of outbound calls, inbound calls, lead contact activity, applications, attitude, working relationships, and communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES
* Assist students with the enrollment process, by answering questions, directing them to critical information, and clarifying the admissions process.
* Thoroughly understand and be able to articulate the academic programs and educate prospective student about the educational offerings
* Build rapport and provide guidance for students interested in obtaining a degree.
* Receive and follow-up on potential students via videoconference, phone, email, fax, chat and direct mail student inquiries relating to obtaining advanced degrees.
* Provide essential information related to admissions requirements and enrollment processes to prospective students.
* Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs
* Qualify and advise students for various academic programs.
* Consult with other admission staff and university departments to ensure an excellent student experience.
* Collaborate interdepartmentally to facilitate a positive enrollment experience. This includes providing requested information or directing the prospective student to appropriate department when necessary
* Performs duties in support of University's core values
* Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature; etc.
* Participate in ethical and compliant enrollment activities regarding prospective students
* Maintaining a relevant understanding of regulations associated with the Family Education Rights and Privacy Act (FERPA) with regards to distribution of student information and ensuring regulations are always followed.
* Must be able to represent the University in a professional manner, recruit and work with a diverse community and follow all policies and procedures with a keen attention to detail.
* All other duties as assigned.

OTHER DUTIES AND RESPONSIBILITIES
May perform other duties and responsibilities that management may deem necessary from time to time

EDUCATION and/or EXPERIENCE
* Bachelor's Degree
* Minimum of one-year higher education, sales, customer service, account management or related experience
* Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators and faculty members and students, as well as external constituencies.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.