Outreach Coordinator - Center for Working Families

Outreach Coordinator - Center for Working Families

Salary

$62,480.82 - $92,040.30 Annually

Location

Boston

Job Type

Full-Time

Job Number

2026-00221

Department

Office of Workforce Development

Opening Date

11/06/2026

Closing Date

1/29/2027 11:59 PM Eastern

• Description
• Benefits

Overview

Under the direction of the Director of the Center for Working Families (CWF), the Outreach Coordinator will be responsible for outreach, partnership development, recruitment, and administrative efforts supporting the CWF. This includes acting as a receptionist for the CWF and conducting orientation sessions and workshops; building partnerships and maintaining relationships with community stakeholders and residents; drafting outreach and marketing materials; attending community and citywide meetings, providing technical support on the Salesforce platform and other tracking platforms; representing the CWF as needed; and following up on the CWF's administrative tasks as required.

Responsibilities

• Organize and coordinate the CWFs administrative tasks, including responding promptly to calls on several CWF phones, and responding to emailed and walk-in inquiries, and to general inquiries, and assisting walk-in clients.
• Coordinate outreach efforts in the community with the Cabinet Outreach Manager; manage outreach committees consisting of CWF staff; provide weekly reports and updates to management on outreach activities.
• Conduct orientation and recruitment sessions at the CWF and in the community and workshops, both in person and remotely. Connect new clients to coaches with appointments as needed.
• Document and track CWF data, including documenting individuals attending orientation and using CWF services, using Salesforce and other case management software; assign clients to coaches, schedule clients initial meetings with his/her coach, conduct follow-up (phone calls/emails) for missed appointments to reschedule and document the event on the Intake Spreadsheet; assist the coaching staff with follow-up calls to reconnect clients to the program.
• Provide technical support to staff on the Salesforce platform, including creating new client records, troubleshooting and resolving system issues, generating performance reports, and creating and maintaining staff profiles.
• Support the work of the Center for Working Families, including all programs such as the Boston Tax Help Coalition, City Academy, Boston Saves, and Bank On,
• Responsible for posting CWF events (workshops, etc.) on the monthly calendar, CWF website, and ensuring the registration links, such as Zoom, align with the calendar events in a timely manner; all posting on the calendar must be completed for distribution by the third Friday of each month.
• Other assignments as needed or required, including events conducted in-person and remotely.

Minimum Entrance Qualifications

• A high school diploma or equivalent and two (2) years of experience in community outreach, community engagement, program coordination, customer service, social services, workforce development, or a related field are required.
• An associate degree in Public Administration, Human Services, Social Sciences, Communications, or a related field may substitute for one (1) year of the required experience. A bachelors degree in a related field may substitute for up to two (2) years of the required experience.
• Experience coordinating community outreach activities, organizing events, conducting presentations, or facilitating workshops is preferred.
• Strong verbal and written communication, interpersonal, and presentation skills, with the ability to effectively engage diverse populations, community organizations, and internal and external stakeholders.
• Strong organizational and time management skills, with the ability to coordinate multiple activities, manage schedules, maintain accurate records, and meet established deadlines.
• Proficiency in Microsoft Office and Google Workspace applications, with the ability to prepare correspondence, maintain spreadsheets, and manage electronic records.
• Bilingual proficiency, particularly in Spanish, is preferred.
• Ability to accurately enter, maintain, and retrieve client information, generate reports, and maintain confidentiality when handling sensitive participant data.
• Strong customer service and problem-solving skills, with the ability to respond to inquiries, assist program participants, and resolve routine administrative or technical issues.
• Ability to work independently and collaboratively with staff, community partners, and stakeholders.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-5

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov