| Location | St. Johns, FL |
Overview
Reports directly to the assigned manager and/or ambulatory administrator. Directly facilitates coordination of care for patients in the outpatient setting. The Outpatient Services Coordinator manages complex scheduling workflows, handling telephone calls, specialty contract requests, online requests and/or fax requests, as well as internal departmental requests. Communicates effectively with patients regarding the triage process and timeline expectations. Ensures a high degree of accuracy and thoroughness in all patient-related activities. Supports the needs of multiple stakeholders, including patients, referring providers, UF providers, allied health staff, and third party vendors
Responsibilities
Responsible for scheduling patient appointments for a complex, multispecialty medical practice
Obtains necessary signatures and documentation from patients for billing and insurance purposes, and resolves any outstanding billing issues
May perform end of day dispositioning and gathers appropriate statistical information relating to patients
Interviews patients to obtain appropriate demographic and financial information, verifying insurance eligibility, and obtaining provider information to accurately assess the nature of the request and determine the appropriate appointment area.
Advises patients regarding the need for referral authorizations and/or pre-service deposits, as well as any prep information, to ensure the patient arrives on time and prepared for the visit
Responsible for processing referral requests for all providers practicing within the clinic module, as required, and ensuring that referral/authorization numbers are obtained for these services
Provides exceptional customer service to patients, customers, referring physicians, UF providers, allied health staff, family members, and third-party vendors
Appropriately interprets UFJPI and/or department policies regarding scheduling criteria and medical need. May be responsible for requesting, obtaining, and reviewing medical records to ensure patient is appropriately scheduled.
Responsible for navigating multiple systems simultaneously, and is available to patients and referring providers routinely throughout the day
Coordinates additional testing, appointments, and referrals for patients under the care of the department's specialty physicians. Tracks progress and completion of services ordered, such as lab and radiology studies, to assist in the facilitation of timely care coordination and follow up services
Completes the admission/registration process and performs other registration functions as required
Qualifications
Experience Requirements:
2 years Clerical/customer service required
2 years Data entry required
2 years Working in hospital or large physicians office dealing directly with patients preferred
Education:
High School Diploma or GED equivalent required Associates preferred
Certification:
Certificate Medical Terminology preferred
Additional Duties:
Additional duties as assigned may vary.
Working Conditions: May be required to work evening and weekend hours according to the needs of the business.
UFJPI is an Equal Opportunity Employer and Drugfree Workplace