Outpatient Referral Clerk

Primary Location Panorama City, California Facility Name Panorama City Medical Offices 2 Employee Status: Regular Worker Location: Onsite Schedule Call-in/On-Call Scheduled Weekly Hours: 1 Shift Day Salary $30.74 - $34.06 / hour

Job Number 1455176 Date Posted 11/03/2026

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Job Summary:

Under supervision, maintains current records of all physician outside referrals; verifies that outside referrals have proper authorization for prescribed services; monitors expenditures to determine appropriateness of payment per establishes guidelines and sets up reporting systems for the processing of forms required for outside referrals and the payment of outside services rendered.

Essential Responsibilities:

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Patient/Member Care.
• Answer member inquiries.
• Information and Records.
• Enter data into automated systems.
• Print and distribute computer reports.
• Answer and route telephone calls.
• Organize and maintain department files, records, handbooks and manuals.
• Remove deactivated files for storage.
• Finance/Accounting.
• Review incoming invoices and payment request documents for approval authority.
• Return unauthorized documents.
• Sort bills by type and forward to appropriate department.
• Maintain records of outside referrals.
• Verify outside referrals have proper authorization for prescribed services.
• Monitor expenditures to determine appropriateness of payment.
• Review bills for outside referral services and verifies charges.
• Contacts outside physicians/hospitals when changes do not correspond to authorized services.
• Maintain statistical reports on outside referral activity and charges.
• Materials and Supplies.
• Operate copier equipment.
• Other Activities and Responsibilities.
• Assume other activities and responsibilities from time to time as directed.

Basic Qualifications:

Experience

• Medical Terminology or one (1) year experience in Medical Field.
• Typing 40 wpm.
• Typing score must be current within one (1) year.
• Please contact Human Resources for testing.
• Effective interpersonal skills.
• Able to work with diverse groups of individuals.
• Consistently demonstrates the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service to each other, to our members and to customers, contracted providers and vendors.
• ICD-9 and CPT coding certificate or equivalent experience.
• Effective interpersonal skills.
• Able to work with diverse groups of individuals.
• Consistently demonstrates the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service to each other, to our members and to customers, contracted providers and vendors.

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements:

Preferred Qualifications:

• N/A

Notes:

• This is an on call position, days and hours may vary.

Primary Location: California,Panorama City,Panorama City Medical Offices 2 Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 08:30 AM Working Hours End: 05:00 PM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: B01|SEIU|Local 399 Job Level: Entry Level Department: Panorama City North Prkg - Medical Office Admin Services - 0806 Pay Range: $30.74 - $34.06 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate''s years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente''s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente''s policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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