Outpatient Laboratory Coordinator

Lead, Coordinate, and Make an Impact Across Outpatient Laboratory Services

Join TriHealth as an Outpatient Lab Coordinator and play a key role in supporting our patient care teams. In this leadership position, you'll coordinate daily operations, support and develop lab assistants and couriers, drive quality and compliance initiatives, and collaborate with departments across the organization to ensure a seamless patient experience.

If you're an organized, service-focused professional who enjoys leading teams, improving processes, and making a difference behind the scenes, you'll find meaningful work, growth opportunities, and a supportive team at TriHealth.

Location: Bethesda North Hospital at 10500 Montgomery Road, Cincinnati, OH 45242

Work Schedule:

• Full-Time (80 hours bi-weekly)
• Day shift
• Monday- Friday

Incentives & Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits

Minimum Job Requirements:

• High School Diploma or GED or GED is required.
• Formal Phlebotomy training is preferred.
• Certified Phlebotomist 1-2 years of Customers Service in Healthcare is preferred.

Job Overview:

This position provides leadership and support for lab assistants and couriers. Trains, directs, schedules and assigns work. Coordinates employee departmental orientation, competency testing, compliance education, safety training, and other mandatory instruction. Edits employee time records. Works with department supervisors, lead techs, and other support service employees to develop efficient processes and procedures. Works with non-lab departments (e.g. registration, patient accounting, radiology, outside courier agency, etc.) to coordinate workflow and to troubleshoot and resolve issues. Order tests using LIS and HIS. Reviews test orders for accuracy and maintain QA records (submits monthly QA charts). Maintains inventory and orders supply.

Job Responsibilities:

• Ability to Prioritize/Organize/Handle Quantity of Work
• Accuracy/Quality/Completeness of Work
• Complex Assignments Received/Delegated/Completed
• Judgement Skills/Problem Solving Skills
• Overall Procedure Knowledge/Quality Assurance Knowledge - including documentation as needed
• The Lead Tech assumes duties and responsibilities of supervisor, when the supervisor is offsite or as delegated.

Working Conditions:

Bending -

Climbing- Rarely

Concentrating- Consistently

Continuous Learning- Frequently

Hearing: Conversation -

Hearing: Other Sounds- Occasionally

Interpersonal Communication- Frequently

Kneeling- Rarely

Lifting

Lifting

Pushing- Occasionally

Reaching- Occasionally

Reading- Frequently

Sitting- Frequently

Standing- Frequently

Stooping- Occasionally

Talking- Consistently

Thinking/Reasoning- Frequently

Use of Hands- Consistently

Color Vision- Occasionally

Visual Acuity: Far- Occasionally

Visual Acuity: Near- Frequently

Walking- Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job keywords:

Lab Liaison Technician, Mobile Examiner, Patient Service Technician (PST), Phlebotomist Lab Assistant (Phlebotomist Laboratory Assistant), Phlebotomy Technician (Phlebotomy Tech), Registered Phlebotomist, Registered Phlebotomy Technician (RPT), Certified Medical Assistant (CMA), Chiropractor Assistant, Clinical Medical Assistant, Doctor's Assistant, Health Assistant, Ophthalmic Assistant, Ophthalmological Assistant, Optometric Assistant, Outpatient Surgery Assistant, Registered Medical Assistant (RMA)