| Location | Phoenix, Arizona |
| Website | https://keystochangeaz.org/careers/ |
Become a Part of Something Big! Our mission at the Keys to Change campus is to create a safe, engaging, holistic community that empowers people to end their homelessness and create positive, long-term changes. We offer a dynamic work environment where your ideas and critical thinking skills will be valued, and your contributions will directly influence the lives of those in need. We are looking for individuals who are ready to be part of something bigger than themselves, who want to challenge the status quo. At Keys to Change, your work will matter, your voice will be heard, and together, we will transform lives and strengthen communities Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
Safe Outdoor Space (SOS) Engagement Specialist (primarily outdoor work) Summary The Safe Outdoor Space (SOS) Engagement Specialist provides crisis case management, client engagement, de-escalation, motivational interviewing, and knowledge of community support resources for individuals accessing the SOS. This position is responsible for engaging clients about services available to them in ending their homelessness. The Outdoor Engagement Specialist is responsible for identifying emergent issues to report to SOS security staff, emergency medical personnel, and/or the SOS Manager. This position will function mostly outdoors year-round, and the individual must be able to work in a variety of temperatures and weather situations.
Essential Functions {Serve clients by welcoming, directing, and triaging them to appropriate services. {Identify and triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crises using best practices including motivational interviewing, conflict resolution, and crisis de-escalation. {Manage case load of approximately 25 individuals to identify and eliminate barriers to housing and shelter. {Conduct regular welfare checks of clients staying within the SOS. {Check that all clients entering the SOS have Keys to Change IDs and have access to Keys to Change services. Utilize the Homeless Management Information System (HMIS) for data entry. {Utilize diversion strategies to see if other resources, outside of shelter, will work for the client such as recovery homes and other needs based facilities. {Work with clients in compliance of SOS Client Rights and Responsibilities in a matter that is conducive to clients progressing in ending their homelessness {Document incidents involving security staff or first responders. {Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma informed care, and national best practices. {Coordinate with HSC partners to facilitate entry into shelter, mental health services, and other services. Other duties upon request.
Qualifications Minimum of 1 year experience providing homeless services or mental health services. Strong consideration will be given to candidates with Outreach and Case Management Experience. Preferred qualifications include staff who is bilingual (English and Spanish) and has knowledge of homeless services, behavioral health, and substance abuse community resources in Maricopa County. Must be able to communicate clearly and professionally, work as a team player and independently; the ability to multitask, work in a face paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity; show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle issues is essential.
Required Functional Abilities {Ability to work outside for up to seven hours a day. {Confident using Microsoft Office products. {Effective written and verbal communication skills (Spanish a plus). {Visual acuity sufficient to maintain system of records and reports containing computer-generated and handwritten documents. {Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement. Mobility sufficient to conduct regular duties within an outdoor environment of unpaved terrain. Ability to lift up to 20 pounds in order to safely manage supplies and equipment.
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