Sign upLog in
See more jobs

Outbound Calling Specialist / CSR

Brown Heating, Cooling and Plumbing

  • Venice, Florida
  • 30+ days ago
  • $18–$25

Highlights

This position combines outbound cold calling responsibilities with customer service and call-taking duties, making it ideal for someone who enjoys multitasking in a fast-paced environment. We are looking for a highly organized, customer-focused Outbound Calling Specialist / Customer Service Representative to join our office team.

Numbers & Facts

LocationVenice, Florida
Salary$18–$25

Description

Join Our Growing Team!
Venice Cooling and Plumbing is a trusted residential HVAC and plumbing company proudly serving homeowners throughout the Venice, Florida area. We are looking for a highly organized, customer-focused Outbound Calling Specialist / Customer Service Representative to join our office team. This position combines outbound cold calling responsibilities with customer service and call-taking duties, making it ideal for someone who enjoys multitasking in a fast-paced environment.

If you are detail-oriented, enjoy helping customers, and thrive in an organized office setting, we'd love to hear from you.

Responsibilities:
Outbound Calling:
  • Call existing membership customers to schedule preventive maintenance appointments.
  • Call previous service customers to get them interested in our other services.
  • Outbound 50-100 calls per day, primarily focused on scheduling next available appointments.

Customer Service:
  • Answer incoming customer calls professionally and courteously.
  • Schedule service appointments and installations.
  • Assist customers with questions regarding services, permits, inspections, and scheduling.
  • Dispatch calls to the appropriate team members when necessary.
  • Follow up with customers to confirm appointments and ensure satisfaction.
  • Maintain accurate customer information within company software.

Administrative Duties:
  • Process paperwork and maintain digital files.
  • Assist with office organization and daily administrative tasks.
  • Support the service and installation departments as needed.
  • Communicate effectively with technicians and management to ensure a smooth customer experience.

Qualifications:
  • Previous outbound and cold call experience is preferred (HVAC, plumbing, or construction industry strongly preferred).
  • Customer service or call center experience preferred.
  • Excellent communication and phone etiquette.
  • Strong organizational and multitasking skills.
  • Ability to work efficiently in a fast-paced office environment.
  • Experience with Microsoft Office (Outlook, Word, Excel).
  • Experience with ServiceTitan or similar service management software is a plus.
  • Strong attention to detail and problem-solving abilities.
  • Positive attitude and willingness to work as part of a team.

What We Offer:
  • Competitive hourly pay based on experience.
  • Paid holidays and paid time off.
  • Health insurance options.
  • Retirement plan opportunities.
  • Ongoing training and career development.
  • Supportive, family-oriented work environment.
  • Opportunities for advancement within a growing company.

Why Venice Cooling and Plumbing?
At Venice Cooling and Plumbing, we believe outstanding customer service starts with an exceptional team. We value professionalism, integrity, teamwork, and treating our customers like family. If you're looking for a stable career with a respected local company where your contributions make a difference every day, we'd love to meet you.

Apply today and become part of the Venice Cooling and Plumbing family!

Similar Jobs

See more jobs