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Outbound Call Center Representative

Syra Health

  • Carmel, IN
  • 1 day ago

    Highlights

    Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services. Education and Experience: Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.

    Numbers & Facts

    LocationCarmel, IN

    Description

    SH-1004 Outbound Call Center Representative, IN

    Duties/Responsibilities:
    • Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
    • Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
    • Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
    • Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
    • Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
    • Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
    • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
    • Contacts physician offices to obtain demographic information or related data as needed.
    Education and Experience:
    • Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
    • Computer/keyboarding proficiency strongly preferred.
    • Knowledge of company products, services and benefits preferred.

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