Benefits:
- Dental and Vision Insurance
- 100% PAID Health Insurance
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Outbound Call Center Client Care Representative | San Diego, CA
HVAC & Plumbing
Make a high volume of outbound calls, follow up on sales opportunities and help coordinate service appointments. You will support customers through emergency and non-emergency requests while keeping technicians and the office informed.
Compensation & Benefits
- $25-$35 per hour plus bonuses, based on experience and performance.
- Overtime pay.
- Paid vacation days, holidays, sick days, birthdays and work anniversaries.
- 401(k) with company matching.
- 100% paid health insurance.
- Growth and advancement opportunities.
- On-site gym and shower access.
- Employee discounts on services, including discounted mortgage rates.
Outbound Calling & Sales
- Follow up on sales leads, lists, outstanding proposals and repair quotes.
- Use client databases for outbound phone, mail, text and email campaigns.
- Manage ongoing opportunities, focusing on service agreements and new equipment.
- Sell, renew and expand renewable service agreements with new and existing customers.
Dispatch & Customer Care
- Receive service requests, relay messages and track vehicles.
- Manage the dispatch board and scheduling to maximize productivity and revenue while maintaining customer satisfaction.
- Follow the "Dispatching for Profits Priority Service Schedule" to send the right technician to each appointment.
- Help ensure technicians arrive on time and notify clients in advance if an arrival window cannot be met.
- Reschedule appointments at the client's convenience when needed.
- Debrief technicians after jobs to identify outstanding customer satisfaction issues.
- Communicate accurate information promptly and remain calm during emergency situations.
Required Qualifications
- Outbound lead-calling experience and phone sales experience.
- High school diploma or equivalent.
- Good computer software skills and fast typing with data-entry experience.
- Proficiency in spoken and written English.
- Strong organization, multitasking, active listening and communication skills.
- Ability to take appropriate action with little supervision and stay composed under pressure.
Apply
Submit your resume highlighting your outbound calling, phone sales and customer service experience.