Out Gate Clerk / Customer Service Rep

Out Gate Clerk / Customer Service Rep is to work in our fast-paced office dealing with the Import community. Servicing customers via phone and emails to provide most current information and problem solving.

• Accepting Safeway chassis being returned by outside carries.
• Responsible for daily customer communication related to delivery orders and warehouse/Customs moves.
• Responsible to ensure no cargo is released prior to clearance of US Customs holds.
• Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
• Works directly with customer on obstacles that can arise due to terminal related delays and issues.
• Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
• Check documentation for drivers (license/registration/etc.)
• Check system to ensure cargo is released/charges paid/freight release present
• Double check/print Vilden release sheet
• Ensure trucking company is authorized to pick up chassis
• Process the out-gate systemically
• Print, scan, & file out-gate paperwork, provide copy to driver
• Calling/emailing for driver pickup issues

Salary $25 per hour