| Location | San Francisco, CA |
The OTOP CM & Stabilization Supervisor supervises staff and operations of the Recovery Incentives Program and Stabilization Counseling at Ward 93/OTOP. The incumbent is responsible for overseeing the process of determining eligibility for program services and implementation of the ASAM Multidimensional Assessment, program incentives, and ensure contingency management (CM) program practices are being followed. Subordinates include staff involved with professional operational functions. The incumbent will provide input/make recommendations on program systems and procedures, facilities and safety requirements/procedures, registration, patient coordination, scheduling, medical records storage and maintenance, and program authorizations. They will also participate in interviews, focus groups, and surveys regarding the facilitators, barriers, and general practices of the Recovery Incentives Program
The OTOP CM & Stabilization Supervisor provides clinical coordination for all intake and assessment activities for the Recovery Incentives Program and Stabilization Team substance use disorder (SUD) treatment services provided by OTOP at ZSFG. They also implement and evaluate program components; provides ongoing monitoring and implementation of program compliance with State and Federal guidelines; provides administrative and clinical supervision to program staff; provides training and information regarding intake and assessment services to our community partners; assist the Program Director in planning and program development; provides direct patient services as needed, including substance use disorder assessments using the ASAM 6 Dimensional Assessment Framework and clinical consultation for alcohol and drug treatment. Supervisory aspects of the role include clinical and administrative supervision of Recovery Incentives Program staff and Stabilization staff including scheduling and assignment of duties, performance evaluations, and disciplinary actions when necessary.
Under the leadership and supervision of OTOP Director, Clinical Operations, the incumbent provides immediate supervision to the program employees. A portion of time may be spent performing individual tasks related to the program such as SUD Counseling, care coordination, and other program or clinic services including but not limited to CM Coordinator and Stabilization backup support and LPHA duties. The CM Program Supervisor supervises unit operations to ensure compliance with UCSF Dept. of Psychiatry and Behavioral Sciences departmental or organizational policies, procedures, and defined internal controls in addition to program and state requirements as is governed by the State of California Department of Health Care Services. The CM Program Supervisor ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.
The OTOP CM & Stabilization Supervisor will play a key role in providing culturally responsive, trauma-informed, person-centered, harm reduction substance use counseling. Follow up care will be coordinated with OTOP's interdisciplinary team and outside providers or supports based on individual participant needs and interests. This will include performing biopsychosocial needs assessment with participants and utilizing evidence-based models of care including but not limited to CBT, solution-focused therapy, motivational interviewing, relapse prevention planning and case management. In addition to the standard OTOP Cm and Stabilization responsibilities, the clinician will work with the OTOP Clinical Director, Intake Team and OTOP Deputy Medical Director to identify opportunities and interventions to improve patient services based on Community Advisory Board feedback and clinical data analysis. The clinician may provide evidence-based talk therapy and case management to a select cohort of patients having trouble accessing mental health/psychiatric services despite receiving referrals and demonstrated motivation for treatment engagement
We aim to foster an environment of inclusion and belonging for our workforce and to create a team that reflects the diversity of patients served in our clinic.
Department Description:
The UCSF Department of Psychiatry and Behavioral Sciences is composed of programs located at several different geographic sites, including the UCSF Nancy Friend Pritzker Psychiatry Building; UCSF Langley Porter Psychiatric Hospital; Zuckerberg San Francisco General Hospital and Trauma Center; San Francisco Veteran Affairs Medical Center; UCSF Medical Centers at Parnassus Heights, Mount Zion, and Mission Bay; UCSF Benioff Children''s Hospitals in Oakland and San Francisco; clinical and research programs at UCSF''s Parnassus Heights, Mount Zion, and Mission Bay campuses; and community-based programs located throughout the Bay Area and Northern California. Training is provided by more than 340 full-time faculty members and over 200 volunteer clinical faculty to 600 medical students, 63 general psychiatry residents, 26 psychiatry fellows, and more than 115 pre- and postdoctoral trainees in clinical psychology, social work, nursing, rehabilitation therapy, genetics, and neuroscience.
Throughout its history, the UCSF Department of Psychiatry and Behavioral Sciences has held a strong commitment to basic and clinical research training, and currently sponsors a number of pre- and postdoctoral training grants in basic and clinical research. Laboratories at each of the training sites are excellently equipped for molecular and cellular biology, as well as clinical psychopharmacologic, neurochemical, psychophysiological, and social science research. Trainees in the program have access to a wide variety of inpatient and outpatient programs at UCSF that provide subspecialty care and serve as a setting for clinical psychiatric research, as well as comprehensive programs to support and nurture psychiatry trainees interested in pursuing careers in mental health research.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications:
Required Licenses and/or Certifications:
Family Therapist (AMFT) or Associate Social Worker (ACSW) or Associate Professional Clinical Counselor or Psychological Associate (APCC). Licensed professionals also qualify (LMFT/LCSW/LPCC).
Preferred Qualifications:
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
30
Yes
Program Administration
Implements and may develop procedures for patient reception, telephone processing, scheduling, electronic medical record workflows, and practice traffic flow in order to ensure consistently prompt, effective service to patients and visitors.
Schedules staff in the coordination of daily operations and activities of clinic operations. Implements changes or new procedures to improve operational efficiencies. Ensures work is completed in a timely manner and in compliance with internal standards and external regulations. Proposes changes or new procedures to improve operational efficiencies.
Coordinates with medical providers, nursing and administrative teams
Works with the Program Director and Medical Director to set measurable goals for team members.
With OTOP leadership, develops and implements strategies to bring more patients into the CM program and increase early retention in the Stabilization program
Reviews all referrals requesting services, including appropriate responses and follow up
Manages the process for scheduling all CM program intakes, Stabilization team assignments, transfers and discharges.
Makes sure all supplies and resources needed for the program team are ordered and available
Attends program trainings with proficiency assessments, weekly CM meetings, monthly counseling meetings and supervision as needed.
20
Yes
Quality Improvement and Compliance
Incumbent participates with the management team in the performance of routine audits, abides by policies/procedures and compliance regulations, and accreditation/ licensing inspection readiness activities.
Provides orientation and training to staff, monitors and coaches as needed to assure work is performed in adherence to patient service standards, internal policies, external regulations and quality / quantity expectations.
Participate in interviews, focus groups, and surveys regarding the facilitators, barriers, and general practices of the Recovery Incentives Program and Stabilization.
20
Yes
Supervision
Provides clinical and administrative supervision of OTOP and CM program staff.
Interviews, selects, trains, provide performance evaluations, disciplinary actions, mentorship, and career and professional development.
Assists as needed with supervision and management of DSAAM affiliated programs.
Evaluates subordinate staff and participates in decision-making on hiring, salary actions, disciplinary actions, performance ratings, and other human resources matters.
Support with training and onboarding of new hiresas appropriate
Other duties as assigned
20
Yes
Direct Clinical Services, Mental Health Therapy &Care Coordination
Attends team meetings, case conferences and team/clinic/department meetings as assigned
Provides direct clinical services for identified program patients including substance use disorder assessments, determination of program eligibility, and developing plans of care.
Provides individual and group counseling as needed.
Provide evidence-based talktherapy for patients seeking mental health/psychiatric services
Coordinates care withOTOP psychiatry and medical providers
Provide case management services to addressbarriers to treatment access
Participates in multi-disciplinary treatment plans for clients with substance use problems.
Provides backup clinical and program services for other team members as needed including scheduling, orientation, coaching, patient signatory on program agreements, UDT collections and analysis, explanation of results, input of results, delivery of incentives, communication of results to patients and other clinical staff, and referrals to treatment.
Document services provided in medical records systems
Documentation review including LOC finalization.
Engage in ongoingcontinuing education and complete all required trainings
10
Yes
Other Leadership Activities
Serves on leadership committees within DSAAM as assigned by Medical Director or Program Director
Participates in clinic wide preparation for accreditation and other regulatory reviews
100%
(To update total%, enter the amount of time in whole numbers(without the % symbol - e.g., 15, 20) then highlight the total sum(e.g., 1%) at the bottomof the columnand press F9.The total sum should add up to 100%.)
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
30
Yes
Program Administration
Implements and may develop procedures for patient reception, telephone processing, scheduling, electronic medical record workflows, and practice traffic flow in order to ensure consistently prompt, effective service to patients and visitors.
Schedules staff in the coordination of daily operations and activities of clinic operations. Implements changes or new procedures to improve operational efficiencies. Ensures work is completed in a timely manner and in compliance with internal standards and external regulations. Proposes changes or new procedures to improve operational efficiencies.
Coordinates with medical providers, nursing and administrative teams
Works with the Program Director and Medical Director to set measurable goals for team members.
With OTOP leadership, develops and implements strategies to bring more patients into the CM program and increase early retention in the Stabilization program
Reviews all referrals requesting services, including appropriate responses and follow up
Manages the process for scheduling all CM program intakes, Stabilization team assignments, transfers and discharges.
Makes sure all supplies and resources needed for the program team are ordered and available
Attends program trainings with proficiency assessments, weekly CM meetings, monthly counseling meetings and supervision as needed.
20
Yes
Quality Improvement and Compliance
Incumbent participates with the management team in the performance of routine audits, abides by policies/procedures and compliance regulations, and accreditation/ licensing inspection readiness activities.
Provides orientation and training to staff, monitors and coaches as needed to assure work is performed in adherence to patient service standards, internal policies, external regulations and quality / quantity expectations.
Participate in interviews, focus groups, and surveys regarding the facilitators, barriers, and general practices of the Recovery Incentives Program and Stabilization.
20
Yes
Supervision
Provides clinical and administrative supervision of OTOP and CM program staff.
Interviews, selects, trains, provide performance evaluations, disciplinary actions, mentorship, and career and professional development.
Assists as needed with supervision and management of DSAAM affiliated programs.
Evaluates subordinate staff and participates in decision-making on hiring, salary actions, disciplinary actions, performance ratings, and other human resources matters.
Support with training and onboarding of new hiresas appropriate
Other duties as assigned
20
Yes
Direct Clinical Services, Mental Health Therapy &Care Coordination
Attends team meetings, case conferences and team/clinic/department meetings as assigned
Provides direct clinical services for identified program patients including substance use disorder assessments, determination of program eligibility, and developing plans of care.
Provides individual and group counseling as needed.
Provide evidence-based talktherapy for patients seeking mental health/psychiatric services
Coordinates care withOTOP psychiatry and medical providers
Provide case management services to addressbarriers to treatment access
Participates in multi-disciplinary treatment plans for clients with substance use problems.
Provides backup clinical and program services for other team members as needed including scheduling, orientation, coaching, patient signatory on program agreements, UDT collections and analysis, explanation of results, input of results, delivery of incentives, communication of results to patients and other clinical staff, and referrals to treatment.
Document services provided in medical records systems
Documentation review including LOC finalization.
Engage in ongoingcontinuing education and complete all required trainings
10
Yes
Other Leadership Activities
Serves on leadership committees within DSAAM as assigned by Medical Director or Program Director
Participates in clinic wide preparation for accreditation and other regulatory reviews
100%
(To update total%, enter the amount of time in whole numbers(without the % symbol - e.g., 15, 20) then highlight the total sum(e.g., 1%) at the bottomof the columnand press F9.The total sum should add up to 100%.)