| Location | Columbus, OH |
Technical Manager
Onsite to Columbus, OH
Max Rate #### - ####
Top Skills:
Network Monitoring
Team technical management
Service quality and operations
Role summary
We are seeking a Technical Manager to act as the subject matter expert (SME) in Wi-Fi technology and to bring technical leadership to a team of 14 people. You will set the technical direction for the team, guide complex problem solving, and ensure the quality of engineering and operational work across Operations, Telemetry, Design, Compliance, DAS, and CX functions. You work in partnership with the Service Delivery Manager, who owns governance and people administration, while you own technical excellence.
Key responsibilities
Technical leadership and subject matter expertise
Serve as the senior Wi-Fi SME for the Client and the delivery team, covering 802.11 standards, RF, WLAN architecture, wireless security, and vendor platforms
Provide technical direction and guidance across the team of 14, and make sure work follows agreed standards and best practice
Act as the Level 3 escalation point for complex incidents, problems, and major outages
Review and approve technical changes, designs, and root cause analyses before they reach the Client
Stay current with emerging technologies such as Wi-Fi 6E/7, private 5G, and AIOps, and advise on adoption
Team technical management
Guide engineers on troubleshooting, design, and operational practice, and provide coaching and mentoring
Assess technical skills and capability gaps, and work with the Service Delivery Manager and Design Architect on skills uplift and certification plans
Allocate technical work based on skills and priorities, and ensure effective follow-the-sun handovers
Provide technical input to performance reviews for team members
Build a culture of technical rigor, knowledge sharing, and continuous learning
Service quality and operations
Own the technical quality of service delivery, including incident resolution, problem management, and change success
Drive root cause analysis and permanent fixes for recurring issues, with the CX and Operations teams
Ensure runbooks, knowledge articles, and technical documentation are accurate and current
Work with the Telemetry Engineer to make sure monitoring, health scoring, and dashboards reflect true user experience
Oversee technical risk and support firmware, patching, and lifecycle management
Architecture and standards alignment
Partner with the Design Architect to put architecture strategy and standards into practice
Ensure designs, configurations, and deployments comply with standards and with controls set by the
Compliance and Data Quality function
Provide technical oversight of DAS coordination and its integration with the Wi-Fi strategy
Client and vendor engagement
Represent the technical team in Client meetings, design forums, and major incident reviews
Engage with vendors on roadmaps, support cases, and escalations
Support the Service Delivery Manager in service reviews, proposals, and technical solutioning
Required qualifications
8+ years of experience in enterprise Wi-Fi design, engineering, and operations, with deep SME-level knowledge
Experience technically leading teams of 10 or more engineers, ideally in a managed-services or global environment
Expert knowledge of 802.11 standards (Wi-Fi 5/6/6E/7), RF design, and WLAN security (WPA3, 802.1X/RADIUS)
Hands-on experience with at least one major platform (Cisco, Aruba, Juniper Mist, Ruckus, or similar) and tools such as Ekahau or AirMagnet
Strong understanding of wired and WAN networking, TCP/IP, VLANs, DHCP/DNS, and QoS
Strong troubleshooting and root cause analysis skills
Ability to communicate complex technical topics to both technical and executive audiences
Preferred qualifications
CWNP certifications (CWNA, CWAP, CWDP, CWSP, CWNE), CCNP/CCIE Wireless, or ACMX
ITIL Foundation or ITIL 4 certification
Experience with telemetry, analytics, and automation (Python, APIs)
Experience in follow-the-sun or multi-region operating models
Familiarity with DAS and in-building cellular environments
Key performance indicators
Technical quality of delivery: MTTR, first-time fix rate, change success rate, and repeat incident reduction
Quality and timeliness of root cause analyses and technical reviews
Team skill growth and certification progress
Client and stakeholder confidence in technical leadership
Adherence to design standards and compliance controls
Effective escalation handling and major incident outcomes