Mailroom Clerk – Lockbox & Payment Processing

Location: Charlotte, NC 28217
Worksite: 5130 Parkway Plaza Boulevard, Charlotte, NC
Pay Rate: $19.00 per hour
Schedule: Monday–Friday, 9:30 AM–6:00 PM
Hours: 40 hours per week
Work Arrangement: Onsite
Openings: 1

Position Overview

We are seeking a dependable, detail-oriented Mailroom Clerk to support high-volume mailroom and lockbox payment processing operations in Charlotte, NC.

This position is responsible for receiving, sorting, scanning, and distributing incoming mail; preparing outgoing packages; operating mailroom equipment; and assisting with payment processing and document imaging.

The ideal candidate has previous mailroom, shipping and receiving, document processing, or production experience and is comfortable working in a fast-paced, deadline-driven environment.

This role supports financial operations and requires accuracy, organization, and the ability to meet established productivity and quality standards.

This is a temporary-to-permanent opportunity for a candidate who demonstrates strong performance and reliability.

Key Responsibilities

Mailroom Operations

• Receive, sort, scan, and distribute incoming mail and packages accurately and efficiently.

• Process incoming Priority Mail, Certified Mail, Express Mail, UPS, and FedEx shipments.

• Organize and distribute mail to processing teams.

• Prepare, inspect, and package outgoing mail and shipments.

• Create shipping labels using FedEx and UPS applications.

• Ensure outgoing mail and packages are prepared accurately and meet daily processing deadlines.

• Maintain an organized and efficient mailroom operation.

Mailroom Equipment Operation

• Operate automated mail sorting and opening equipment.

• Perform basic cleaning and routine maintenance of mailroom machinery.

• Identify equipment issues and escalate service needs to management.

• Support efficient equipment operation to maintain daily production requirements.

• Follow established operating procedures and safety guidelines.

Payment Processing & Document Imaging

• Assist with processing customer payments according to established client business rules.

• Support payment capture activities and review rejected items before outgoing mail is finalized.

• Perform document scanning using high-speed scanning equipment.

• Prepare financial documents for imaging and processing.

• Maintain accuracy when handling payment-related information.

• Assist with other lockbox processing functions as needed.

Quality Control & Production Support

• Perform quality checks on outgoing mail, packages, and processed documents.

• Meet established production deadlines and client Service Level Agreement (SLA) requirements.

• Identify and report processing errors or discrepancies.

• Follow detailed written and verbal instructions.

• Support training and cross-training activities as needed.

• Assist with additional mailroom and production responsibilities as assigned.

Required Qualifications

• Must be at least 18 years of age.

• Experience working in a fast-paced, deadline-driven environment.

• Ability to meet established productivity and quality standards.

• Strong attention to detail and accuracy.

• Good organizational, problem-solving, and communication skills.

• Ability to follow written and verbal instructions.

• Basic computer proficiency.

• Familiarity with standard office equipment, including computers, telephones, fax machines, and adding machines.

• Ability to perform repetitive hand movements and physical mail-handling tasks.

• Ability to sit, stand, or walk for extended periods.

• Ability to bend, twist, turn, and lift up to 30 pounds.