OTC Collections Analyst

Job Title: OTC Collections Analyst

Location: Louisville, Kentucky - onsite

Duration: Contract - 9 months + possible extensions

Pay Range: $20-25/hour W2

Hours: 9:00 AM - 6:00 PM

About TSR

TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond.

In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants.

Job Description

We are seeking a OTC Collections Analyst to join our team supporting a high-volume Ad Sales portfolio for local TV stations. The ideal candidate will have experience in Accounts Receivable, Credit, Collections, and Billing and a proven ability to optimize cash flow, resolve discrepancies, and deliver accurate reporting against KPIs.

Responsibilities:

• Manage Ad Sales collections portfolio ranging from $10M to $125M across large and mid-sized agencies.
• Conduct proactive outreach to clients to collect aged receivables and maintain payment patterns using various collection methods.
• Document customer interactions and perform timely follow-up to ensure payment within terms.
• Investigate, manage, and resolve high volumes of customer discrepancies, partnering with Ad Sales and stakeholders.
• Meet cash collection KPIs, including Cash Targets, Aging, DSO, and Percent Overdue, and provide periodic cash forecasts to leadership.
• Analyze and report on large datasets in Excel using formulas, VLOOKUPs, pivot tables, and charts; manage hundreds of line items within a shared team queue.
• Collaborate with cross-functional teams, including OTC centers of excellence, controllership, and Cash Application, to address payment delays, reconciliations, and month-end close tasks.
• Prepare and present routine reports, including discrepancy reports, cash packages, and monthly aging; organize and participate in periodic aging reviews.
• Support ad-hoc customer requests, provide audit-ready backup for outstanding balances, and escalate changes in payment trends promptly.
• Advise Credit on at-risk accounts, prepare customer refund requests, and propose credit holds or payment plans when appropriate.
• Embrace technology changes and AI-enabled process improvements.

Required Skills & Qualifications:

• 0-3+ years in Accounts Receivable, Credit, Collections, or Billing.
• Proficiency in Microsoft Excel and Word, including VLOOKUPs, pivot tables, and charts.
• Strong analytical and problem-solving abilities with attention to detail and accuracy.
• Clear oral, written, and interpersonal communication skills with a customer-centric approach.
• Ability to multi-task, prioritize, operate in a fast-paced environment, and meet deadlines amid ambiguity.
• Demonstrated teamwork, work ethic, integrity, and organizational skills.
• Bachelor's degree in Business, Accounting, Finance, or related field preferred.

Preferred Skills:

• ERP or financial systems exposure, such as SAP or Oracle.
• Experience in the media industry and prior collections experience.
• Bilingual Spanish language skills.
• General knowledge of accounting principles.
• Experience within enterprise-scale organizations handling high data volumes.

Why TSR?

At TSR, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to large-scale portfolios, advanced analytics, and enterprise systems.

About Our Commitment

TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume. Please include a brief sales pitch at the top of your resume that articulates your relevant experience and fit for the role.