Primary Responsibilities
Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support).
Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.
Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards.
Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.
Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources.
Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration.
Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments.
Configure user access to network shares and organizational resources while following established security policies.
Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences.
Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization.
Document troubleshooting steps, follow established IT procedures, and escalate complex issues to appropriate engineering or infrastructure teams.
Maintain high customer satisfaction while balancing service quality, response time, and company standards.
Preferred Skills
Windows, and Linux administration
SCCM / Microsoft Endpoint Configuration Manager
Active Directory
Microsoft 365
Remote support (Teams, Zoom, Remote Desktop)
VPN & MFA troubleshooting
Hardware diagnostics and repair
Customer service and communication
Enterprise desktop support
AV / Conference Room support