Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 116 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company - we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team OS&D clerks. Are you ready to be a part of our journey?
Benefits:
- Overtime after 8 hours daily
- Medical, dental, vision - You choose which plan suits you and our family.
- Single person pays up to 2% of gross income.
- Entire family pays up to 4% of gross income.
- 401K match up to 5%.
- Accrue 80 hours of PTO within the first 11 months.
- Holiday pay after your 90 days.
- Cell phone stipend.
- Home daily.
Responsibilities:
- Review all previous day deliveries for short, overages, damages, and refusals.
- Investigate packages without identification to ensure they are directed to the appropriate customer.
- Conduct a damaged good assessment, contact shipper, schedule external inspection, and obtain disposition from shipper based on outcome of investigation.
- Answer phone calls and provide customer service by assisting with inquiries.
- May work with Drivers to resolve freight claims.
- After thorough investigation, report all unidentified freight to the claims team.
- Assist the claims team with salvage freight.
- Other office duties as assigned.
Qualifications:
- 2+ years' experience in position with significant customer contact and customer service.
- At least 1 year in administrative role in an office environment.
- Strong attention to detail and ability to track several different packages and inquiries simultaneously.
- LTL experience and knowledge of terminology and processes in shipping strongly preferred.
- Excellent communication skills, both written and oral. Ability to work across several different Oak Harbor departments to resolve issues.
- Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.
- H.S. diploma or GED/equivalent preferred.
Oak Harbor Freight Lines is an Equal Opportunity Employer