Call Centers, Clinical Medicine, Clinical Practices/Protocols, Communication Skills, Documentation, Medical Assistance, Neurology, Orthopedics, Patient Assessment, Patient Care, Patient Education, Quality of Care, Registered Nurse (RN), Telephone Triage, Time Management
LOCATION
Atlanta, Georgia
POSTED
7 days ago
Are you an experienced Medical Assistant with a strong orthopedic background and excellent clinical judgment? Do you thrive in fast-paced environments where patient communication and critical thinking matter?
We are seeking a dedicated Orthopedic Medical Assistant – Triage Operator to serve as the first clinical point of contact for our patients. This role is essential in ensuring safe, timely, and efficient management of musculoskeletal concerns while supporting providers and enhancing patient access to care.
What You’ll Do
As a key member of our orthopedic care team, you will:
Perform structured telephone and electronic triage for orthopedic patients
Assess acute injuries, post-operative concerns, pain escalations, and neurologic symptoms
Identify red flags and escalate appropriately to the RN or provider
Provide standardized post-operative guidance and patient education
Coordinate urgent appointments, imaging, and referrals
Document all interactions accurately in the EMR
Support efficient workflow and reduce unnecessary provider interruptions
What We’re Looking For
Required:
3-5 years of orthopedic or musculoskeletal clinical experience
Strong communication and documentation skills
Comfort working in a high-volume clinical environment
Ability to apply clinical protocols with sound judgment
Preferred:
Prior triage or call center experience
Post-operative orthopedic care experience
Knowledge of orthopedic terminology and imaging
Why Join Our Team?
Be part of a growing orthopedic practice focused on high-quality, patient-centered care
Work in a structured, protocol-driven environment with RN oversight
Contribute directly to improving access, safety, and efficiency
Competitive compensation and benefits package
Opportunities for growth and professional development