Job Summary: We are seeking a dynamic and experienced
Organizational Change Manager to lead and execute change management strategies across enterprise-level initiatives. This role is responsible for ensuring successful adoption of people, process, and technology changes through effective stakeholder engagement, communication, training, and post-implementation support. The ideal candidate will have a strong background in change management principles and a proven ability to influence across organizational levels.
Key Responsibilities: Change Planning & Execution:- Define and implement comprehensive change management plans aligned with organizational objectives.
- Conduct impact assessments and recommend appropriate engagement strategies.
- Deliver across all change domains including stakeholder engagement, readiness, communication, training, and reinforcement.
Stakeholder & Cross-Functional Collaboration:- Develop and maintain strong relationships with executive sponsors, program teams, and functional leaders.
- Partner with Field Readiness, Enablement, and Business Change Management (BCM) teams to ensure cohesive change execution.
- Collaborate across business and IT teams to drive alignment and support.
Communication & Training:- Design and execute communication strategies using a variety of formats such as email, PowerPoint, videos, and infographics.
- Assess training needs and support the development of training content to ensure user readiness.
Continuous Improvement:- Leverage feedback and lessons learned to refine change plans.
- Adapt strategies based on evolving business requirements and program developments.
Metrics & Reporting:- Establish, monitor, and report on key change indicators including adoption rates and readiness metrics.
Post-Implementation Support:- Provide ongoing support post-deployment through training updates, office hours, and communication checkpoints.
Required Qualifications:- Minimum 5 years of experience in organizational change management.
- Demonstrated experience managing change involving people, processes, and technology.
- Strong grasp of change management methodologies and principles (e.g., Prosci, ADKAR).
- Exceptional communication skills both written and verbal with experience across various mediums (email, newsletters, PPT, video).
- Proven ability to engage and influence cross-functional teams, including business and IT stakeholders.
- Experience planning stakeholder engagement and driving end-user adoption.
- Strong analytical skills to assess readiness and measure success.
- Comfortable working in ambiguous, fast-paced environments with shifting priorities.
Preferred Qualifications:- Change Management Certification (e.g., Prosci, ACMP).
- Experience with Adobe Creative Suite, especially for visual storytelling.
- Intermediate to advanced graphic design capabilities.
- Familiarity with enterprise collaboration tools (e.g., SharePoint, Wiki platforms).
- Experience supporting large-scale, enterprise-level programs.
- Exposure to change enablement platforms/tools.