Orders Processing Assistant

In this role, you will manage end-to-end order entry, coordinate with warehouse and shipping teams, and ensure accurate, on-time delivery for our wholesale partners, distributors, and customers. Monitor incoming customer payments, record received funds, and track pre-paid customer accounts to ensure full payment prior to order release.

Benefits:

• Competitive salary
• Employee discounts
• Opportunity for advancement

Job Summary
We are seeking a reliable and efficient Orders Processing Assistant to support our growing mattress and adjustable base business. In this role, you will manage end-to-end order entry, coordinate with warehouse and shipping teams, and ensure accurate, on-time delivery for our wholesale partners, distributors, and customers.

Key Responsibilities: 

• Receive, review, and accurately enter customer and distributor orders into the ERP/CRM, verifying product availability, pricing, and terms.
• Work closely with warehouse, shipping, production, and sales teams to ensure accurate order dispatch and timely delivery. 
• Prepare, verify, and issue accurate invoices reflecting correct quantities, pricing, and taxes, while maintaining complete billing records.
• Monitor incoming customer payments, record received funds, and track pre-paid customer accounts to ensure full payment prior to order release. 
• Handle billing and invoice inquiries directly, collaborating with Customer Service to resolve order discrepancies promptly. 
• Assist the Accounts Receivables team with account reconciliations, tracking outstanding balances, and maintaining accurate ledger records. 
• Maintain organized records of purchase orders, delivery notes, and invoices while ensuring all processing complies with company policies and accounting standards. 

Qualifications: 

• High School Diploma. Bachelor's Degree is a plus
• Minimum of two (2) years in order processing, administrative support, or logistics coordination, preferably within a wholesale, distribution, or import environment 
• Exceptional data entry speed and accuracy, with a proven track record of verifying complex order details, pricing, and billing info. 
• Strong communication (written and verbal) and problem-solving skills
• Comfortable working with order management systems and basic office software (Microsoft Office Suite) 
• Ability to multitask and stay organized in a fast-paced environment 
• Positive attitude and team-oriented mindset