Order Resolution Coordinator

Order Resolution Coordinator

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Category

Procurement

Job Location

Willingboro, NJ, US

Position Type

Full-Time/Regular

JOB SUMMARY

Radwell International is seeking a dedicated and detail-oriented Surplus Resolution Coordinator to support the surplus purchasing organization by resolving purchase order issues, supporting procurement operations, and collaborating with vendors and internal departments to ensure timely processing of purchased products. This role is responsible for monitoring surplus procurement activities, resolving discrepancies, supporting customer and vendor communication, and helping achieve company sales and revenue goals in a fast-paced office environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support all surplus procurement buying processes and monitor orders for timely processing

Resolve purchase order discrepancies including:

• Price variances
• Part number inconsistencies
• Product condition issues

Support surplus purchasing efforts and procurement operations

Assist with customer and vendor expedites

Respond to inquiries regarding purchases through phone, email, and internal systems

Work closely with the expediting group to resolve purchasing delivery issues

Complete specifically assigned daily tasks related to payments

Maintain accurate records of procurement transactions within internal systems

Serve as liaison between purchasing, vendors, receiving, accounting, and internal stakeholders

Negotiate with vendors regarding discrepancies and order issues

Coordinate with receiving department to verify incoming shipments

Work with accounting to ensure proper payment processing

Track purchase order resolution metrics and report on trends

Support continuous improvement of procurement processes

Ensure timely advertising of purchased products

Adhere to company safety requirements and workplace policies

May be modified from time to time. Other duties, tasks, and work may be assigned.

SUPERVISORY RESPONSIBILITIES

Not applicable. This position has no direct reports.

QUALIFICATIONS

• One to Three years related experience in procurement or purchasing
• Prior alternative marketing experience preferred
• Experience with surplus materials or equipment sourcing
• Experience negotiating pricing and terms with suppliers
• Experience in purchase order management
• Experience resolving order discrepancies
• Experience with vendor communication and follow-up
• Experience working in a fast-paced office environment
• Experience with tracking systems and inventory management

KNOWLEDGE & SKILLS REQUIRED

• Proficiency in Microsoft Word, Outlook, and Internet applications
• Strong computer proficiency with ability to learn new software quickly
• Procurement software knowledge
• Inventory management knowledge
• Purchase order processing knowledge
• Vendor relationship management skills
• Discrepancy resolution skills
• Strong problem resolution and analytical skills
• Organizational skills
• Strong attention to detail
• Excellent written and verbal communication skills
• Time management and multitasking abilities
• Ability to work in a fast-paced environment
• Team collaboration skills
• Negotiation skills

EDUCATION & EXPERIENCE

• High School Diploma or Equivalent required
• One to Three years of related procurement or purchasing experience required
• Experience with surplus inventory, sourcing, and procurement operations preferred
• Experience in vendor negotiations and purchase order resolution preferred
• Experience using procurement systems, inventory tracking systems, and office software preferred

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)