Order Processing & Customer Service Specialist
Location: Greensboro, NC
Schedule: Full-Time, Monday-Friday
Work Environment: Primarily office-based with occasional work in the warehouse
Pay rate: $17/hr
Position Overview
We are seeking a detail-oriented and customer-focused Order Processing & Customer Service Specialist to support our sales team and ensure an outstanding customer experience. This position plays a key role in order processing, customer communication, shipping coordination, and administrative support. The ideal candidate is highly organized, enjoys solving problems, and thrives in a fast-paced environment where accuracy and customer satisfaction are a top priority.
Key Responsibilities
- Provide administrative and customer service support to the sales team.
- Respond to customer inquiries and assist with order-related questions.
- Enter and process sales orders, manage deliveries, and handle invoicing using SAP.
- Pick, pack, and prepare small customer orders in the warehouse as needed.
- Create UPS shipping labels using WorldShip.
- Generate Bills of Lading (BOLs) and freight labels through Freightview and MyCarrier.
- Maintain accurate electronic and paper filing systems.
- Process customer payments using credit card processing software.
- Resolve customer concerns promptly and professionally to ensure a positive experience.
- Coordinate with internal departments to ensure accurate and timely order fulfillment.
- Assist with general office administrative duties as needed.
Qualifications
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy in order processing and documentation.
- Strong problem-solving and customer service skills.
- Proficiency with Microsoft Word and Outlook.
- Basic working knowledge of Microsoft Excel.
- Experience using SAP is preferred, but training will be provided for the right candidate.
- Ability to work independently while supporting a collaborative team environment.
Education & Experience
- High school diploma or equivalent required.
- Associate degree or higher preferred.
- Previous experience in customer service, sales support, order processing, administrative support, or a related role is preferred.
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